The operations specialist is an integral part of the Acorn Resale Shop's leadership team.
Camp Roger’s Faith Statement:
At Camp Roger, we believe that Christians share the following core beliefs and convictions:
1. First, that there is one true God who is made known to his creation through the person of the Trinity: The Father who created us, Jesus Christ the Son who died for us, and the Holy Spirit who guides us.
2. Second, that the Bible is the true and inspired Word of God, revealing God’s character and redemptive story of his creation.
3. Third, that God’s worldwide church, which includes all Christians, has been called and equipped to co-labor with Christ in building the kingdom on earth.
As a diverse group of Christians, we seek to live in order to find our center in Christ for the purpose of serving God together. We commit to working in the same direction together, orienting ourselves toward Christ in all things.
View Camp Roger’s Faith & Life Covenant at https://qrco.de/VisionMission to learn more about how we find our center in Christ for the purpose of serving God.
Staff Cultural Characteristics:
1. Growth mindset
2. Christ-centered life
3. Humility
4. Pursues unity and reconciliation
5. Loves and cares for others
Job Responsibilities and Duties:
Daily Operations:
a. Be a welcoming presence, treating everyone with respect and care
b. Coordinate and participate in intake, cleaning, repair, pricing, and stocking of donations
c. Provide excellent Guest service according to Acorn Resale standards
d. Advanced level knowledge of and ability to operate Point of Sale terminal, payment terminal and counterfeit bill detector
e. Occasional cleaning and/or maintenance of store facility
f. Clear and salt sidewalks when needed during winter months
g. Perform opening or closing duties on assigned shifts
h. Perform cash drawer reconciliation and accounting
i. Other duties as assigned
Operations Specialty:
a. Coordinate with the Volunteer Specialist to develop volunteers into various roles
b. Take ownership of the TEAMs program
i. Check in with TEAM leaders
ii. Coordinate with Acorn Staff
iii. Complete tasks when volunteers are unavailable
c. Transport items to and from off-site storage as needed
Volunteer Leadership:
a. Be an example to Volunteers: timeliness, cleanliness, good attitude, meeting the needs of the Guests and being “the hands and feet of Jesus”
b. Coach and/or supervise Volunteers in all aspects of their work creating win-win partnerships in service
c. Provide support services for Volunteers (stocking, supplies, trash, cardboard recycling)
d. Participate in problem-solving Volunteer shortages
e. Support/back-up Volunteer Specialist when needed
Organizational Leadership:
a. Knowledgeable of and ensures compliance with all store policies and procedures including but not limited to cash handling procedures, safety, and emergency procedures
b. Provide Staff-on-Duty coverage during scheduled shifts
c. Share overall management responsibility for the store with other Staff members in the areas of store performance, cash control, inventory management, health and safety protocols, security of assets, guest service and leading volunteers
d. Take ownership of and provide expertise in achieving financial performance goals-including budgeted sales, gross profit and controllable expenses
e. Champion a high level of communication and information flow throughout all levels of the organization
f. Maintain and safeguard confidentiality concerning Volunteer information and matters, operational trade processes and Company information
g. Increase knowledge of industry trends and best practices
h. Build a Guest focused culture of engagement, service and encouragement
Responsible to: Store Director, The Acorn Resale Shop
Job Requirements:
1. The position requires regular daytime, evening and weekend hours
2. Ability to lift up to 10 lbs. frequently overhead, 20 lbs regularly to shoulder height and 45 lbs. occasionally to waist level
3. Ability to stand or walk for extended periods of time
4. Ability to bend, squat, twist, reach and grasp
5. Ability to climb a step ladder or stairs to a height of 3 ft to reach/store materials
6. Work environment includes regular exposure to outdoor weather conditions
7. Working knowledge of Office 365
8. Attention to detail and ability to solve problems
9. Excellent written and communication skills
10. Ability to recruit, relate to, inspire and coach volunteers
Organization Requirements:
1. Dedication to serving others
2. Cares deeply about Camp Roger’s ministry to children
3. Agrees to sign and strive to live up to the standards outlined in Camp Roger’s Faith and life Covenant (located at https://qrco.de/VisionMission)
Compensation and Benefits:
1. Pay range is $17-$19 per hour with overtime compensated at a 1.5 times hourly rate after 40 hours.
2. This is an hourly position averaging 22 hours per week.
3. PTO available plus 7 holidays per year
4. Simple IRA with organizational match up to 3% of salary.
5. Employee Assistance Plan through Pine Rest.
6. Facility rental discount.
7. Summer camp discounts.
$17 - $19 per hour