California Michigan Cannabis Company LLC Reception Montgomery, MI · Full time Company website

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Small Town Big Dreams! We are a family owned Buisness, Small town living. The big dream comes from hard working farmers with the cows next door and wide open fields. We wanted to provide a Buisness that would help support Big Dreams for our Staff and help educate the guest on the products avaiable for their needs. Our Guest support our dreams they are our secound family. We are open 365 days a year 24 hours a day never a dull moment down on the farm no closing time and no cover charge.

Reception Job Description

Responsibilities

• Report to a Manager or the supervisor on duty for specific direction and daily expectations.
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• This individual is the customer’s first point of contact and must represent the company in a positive manner.
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• Receptionists should create a welcoming environment, greeting, informing, and directing customers in a courteous and professional manner, setting the customer’s expectations and the tone for their visit.
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• Greet all visitors with a smile and positive attitude, make sure to greet them in a timely manner, and make them feel welcome in the store.
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• Conduct all tasks in accordance with the Company’s current standard operating procedures and policies. 
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• Inspect visitors’ identification carefully to ensure compliance with all regulatory requirements. 
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• Complete customer profiles with demographic information, up-to-date contact information, and any discounts they are eligible for (senior, veteran, medical card holder). 
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• Add customers to the “queue” after ID has been verified and profile has been completed. Provide them with an estimated wait time and direct them where to wait. 
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• Ensure non-customer visitors have valid identification, are signed in and out on the visitor log, and that they do not enter limited access areas unescorted.
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• Inform customers about our current deals and promos. Answer customer questions about our product offerings. 
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• Answer phone calls in a timely manner.
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• Maintain a clean and tidy reception area, including but not limited to: cleaning and stocking the restroom, sweeping the floor and vacuuming rugs when necessary, wiping down furniture, and frequently sanitizing high-touch surfaces.
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• Understand applicable laws and regulations
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• Handle conflicts with grace, politely but firmly denying service if a visitor’s identification does not meet requirements, and encourage them to return with one that is acceptable. 
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• Ensure that the menu is always displayed on the tv. Notify management immediately of any technical issues.
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• Get a coworker to step in whenever you need a restroom/smoke/lunch break. Never leave your desk unattended.