Cactus Rose Aesthetics, LLC Front Desk Receptionist Clifton, AZ · Part time Company website

Apply for Front Desk Receptionist

Cactus Rose Aesthetics is a luxury medical aesthetics and wellness brand located in Southeast Arizona. We specialize in advanced injectables, medical weight loss, laser treatments, hormone optimization, and rejuvenating facials — blending clinical expertise with a personalized, small-town approach. Our mission is to enhance natural beauty through expert, individualized care in a welcoming, elevated environment. By combining cutting-edge technology with a holistic mindset, we help clients feel confident, refreshed, and truly cared for. Rooted in community and driven by results, Cactus Rose Aesthetics delivers exceptional outcomes with a personal touch

About Us

Cactus Rose Aesthetics is a medical aesthetics and wellness practice focused on delivering high-quality, personalized care. We specialize in injectables, skin treatments, hormone optimization, and weight loss services. Our mission is to elevate confidence through medicine and aesthetics while providing a luxury, patient-centered experience.

Position Overview

We are seeking a professional, organized, and personable Front Desk Receptionist to manage daily front office operations and create an exceptional patient experience. This role is essential in ensuring smooth scheduling, strong patient communication, and supporting practice growth through service education and booking conversions.

Key Responsibilities

Patient Experience

• Greet and check in/out patients in a professional and welcoming manner
• Maintain a clean, organized, and elevated front office environment
• Ensure a seamless and positive patient journey from arrival to checkout

Scheduling & Administrative Duties

• Schedule and manage appointments using electronic medical records (Aesthetic Record)
• Confirm appointments and manage schedule optimization
• Collect payments, deposits, and maintain accurate patient records
• Verify and maintain payment methods on file

Communication

• Answer phone calls, texts, and patient inquiries promptly and professionally
• Provide accurate information regarding services, pricing, and policies
• Respond to patient questions and assist with booking

Sales & Conversions

• Educate patients on services, memberships, and skincare products
• Promote and explain membership options (Tox Membership, Beauty Bank, Desert Babe)
• Assist in converting inquiries into booked appointments

Policy Enforcement

• Enforce clinic policies including 72-hour cancellation policy and no-show fees
• Ensure all patients have required forms completed prior to appointments

Qualifications

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable discussing pricing and recommending services
• Basic computer skills and ability to learn EMR systems
• Previous front desk, medical office, or customer service experience preferred (not required)

Preferred Experience

• Experience in medical aesthetics, dermatology, or med spa setting
• Familiarity with scheduling software or EMR systems
• Sales or retail experience

Compensation & Benefits

• Competitive hourly pay
• Performance-based incentives/bonus opportunities
• Employee discounts on services and products
• Opportunities for growth within the practice

Why Join Us

• Work in a growing, high-demand medical aesthetics practice
• Be part of a supportive, team-oriented environment
• Opportunity to grow with a modern, patient-focused brand