Retail Supervisor
Pay: $25.00 - $27.00 per hour, depending on experience
Expected Hours: 30+ hours per week (Full-time)
Schedule: Varies based on business needs and includes opening, closing, weekend, and holiday shifts. Additional hours may be required during peak seasons, staffing shortages, call-outs, or other operational needs.
Benefits
- Paid two-week vacation (accrued)
- Paid work anniversary day off
- Paid birthday off
- Paid company holidays
- Participation in CalSAVERS retirement program
- Employee discount
- Health, Vision, and Dental insurance (available beginning September 1, 2026)
- Opportunities for advancement
Position Summary
The Retail Supervisor is responsible for leading the daily operations of a Butter Pecan Bakeshop retail location. This hands-on leadership role oversees customer service, in-store baking, product quality, team performance, and overall store execution. The Retail Supervisor works the majority of weekly shifts and plays a key role in maintaining a clean, efficient, and customer-focused environment while ensuring high operational standards.
The ideal candidate is dependable, trustworthy, organized, proactive, and passionate about creating exceptional customer experiences. They lead by example, coach team members effectively, and take ownership of store performance while supporting a positive and collaborative workplace culture.
Retail Supervisors operate within a team-based leadership model. While assigned to a primary store location, Supervisors may occasionally provide support at other company locations to ensure consistent operations and service standards throughout the organization.
Essential Functions
Retail Operations & Supervision
- Open and/or close the retail location for the majority of scheduled shifts.
- Lead daily store operations and ensure smooth service throughout each shift.
- Supervise retail team members, assign workstations, manage breaks, and maintain appropriate staffing coverage.
- Maintain operational efficiency while delivering exceptional customer service.
- Ensure retail displays are fully stocked, visually appealing, and aligned with company standards.
- Resolve routine customer concerns professionally and escalate significant issues when necessary.
- Maintain a clean, organized, and customer-ready environment.
- Ensure compliance with company policies, procedures, and service standards.
In-Store Baking & Product Quality
- Perform in-store baking using established procedures, and equipment.
- Ensure all products meet company standards for quality, consistency, freshness, and appearance.
- Train and coach team members on baking, preparation, finishing, and product handling procedures.
- Monitor baking schedules, oven temperatures, product rotation, and food safety practices.
- Manage production levels to maintain product availability while minimizing waste.
- Ensure proper storage, handling, and labeling of products and ingredients.
Team Leadership & Development
- Assist with recruiting, onboarding, and training retail team members.
- Reinforce company service standards, operating procedures, dress code requirements, and performance expectations.
- Create, publish, and adjust employee schedules.
- Provide ongoing coaching, feedback, and accountability in a professional and respectful manner.
- Promote teamwork, communication, and a positive workplace culture.
- Foster collaboration between retail and other company departments.
Inventory, Cash Handling & Administration
- Monitor inventory levels and communicate product and supply needs proactively.
- Complete daily cash handling responsibilities, including drawer counts, reconciliations, and deposits.
- Prepare and transport bank deposits using company-approved procedures.
- Ensure proper FIFO inventory rotation and storage practices.
- Maintain required operational logs, records, and reports accurately and on time.
Safety & Compliance
- Maintain compliance with all food safety, sanitation, and workplace safety requirements.
- Identify and report maintenance, equipment, or safety concerns promptly.
- Ensure compliance with health department regulations and company policies.
Multi-Location Support
- Collaborate with other Retail Supervisors as part of a regional team-based support model.
- Provide leadership coverage during vacations, staffing shortages, special events, training periods, or emergency situations.
- Occasionally work shifts at another company location when business needs require.
- Assist with coordinating support staff between locations to maintain operational consistency and service standards.
Additional Responsibilities
- Adhere to all Butter Pecan Bakeshop policies, procedures, and safety requirements.
- Maintain a professional appearance in accordance with the company Dress Code Policy.
- Perform other duties as assigned
Competencies
- Strong leadership and team-building skills
- Excellent customer service and communication skills
- High emotional intelligence and professionalism
- Strong organizational, planning, and time management abilities
- Strong attention to detail and commitment to quality
- Reliable, adaptable, and solutions-oriented
- Ability to thrive in a fast-paced, growing environment
- Basic proficiency with Google Workspace, scheduling tools, and digital reporting systems
- Basic cash handling and accounting skills
- Knowledge of food safety and sanitation practices
- Ability to lift up to 50 pounds and stand for extended periods
Supervisory Responsibilities
- Direct supervision of retail team members
- Responsible for coaching, training, performance feedback, and shift-level accountability
Work Environment
This position operates in a retail bakery environment and involves exposure to heat from ovens, cold storage environments, and frequent interaction with customers. The role requires regular use of bakery equipment, POS systems, and computer-based tools.
Physical Demands
- Stand and walk for extended periods
- Frequently bend, reach, lift, and carry products and supplies
- Lift and move up to 50 pounds
- Operate bakery equipment, POS systems, and other retail tools
Travel
Minimal travel required. Must have reliable transportation and be able to travel between company locations for operational support, training, meetings, bank deposits, or coverage as needed.
Required Education & Experience
- High School Diploma or equivalent required
- Minimum two years of experience in a retail, food service, hospitality, lead or supervisory role required
- Baking experience required; professional bakery or in-store baking experience preferred
- Ability to speak, read, and write in English
Additional Eligibility Requirements
- Must be at least 18 years of age
- Current California Food Manager Certification or ability to obtain certification upon hire
- Must be willing to sign and comply with company confidentiality and non-disclosure agreements to protect proprietary recipes, operational procedures, business and customer information, and other confidential company materials
Equal Employment Opportunity Statement
Butter Pecan Bakeshop is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or any other characteristic protected by applicable law.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified or assigned at any time based on business needs.