Summary/Objective:
As Shift Lead, you are responsible for guiding the team through smooth daily operations by ensuring procedures are followed, cookies are baked to perfection, customer service is exceptional, and the store remains clean, organized, and guest-ready at all times
Essential Functions:
Include but are not limited to the following:
- Lead and oversee shift operations while on duty, inclusive of effectively planning, organizing, and implementing all daily operational routines and activities
- Collaborate with the Owner(s) and Manager(s) for effective staffing and scheduling, and ensure all activities are consistent with and supportive of business plans and goals
- Lead training and ensure all Crew Members are performing job duties and meeting expectations during shift; assign duties to specific employees based on role and skills, and ensure compliance with company and safety policies
- Provide direction and feedback to Crew Members during shift to maintain high levels of productivity and positive team morale
- Communicate Crew Member work performance to the management team and appropriately address. Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Perform QA checks to correct areas of opportunity in operational efficiency, waste reduction, baking, dough making, and customer service
- Greet customers, deliver and model exceptional customer service, fulfill orders with precision, and serve customers with a consistently positive and helpful attitude, including answering questions, providing menu guidance and recommendations.
- Ensure Crew Members work together effectively, collaboratively, and efficiently
- Follow baking instructions, safety procedures, uniform compliance, and sanitary requirements
- Use specific kitchen machinery/equipment such as ovens, refrigerators, freezers, etc. safely
- Ensure cleanliness is conducted daily by delegating the cleaning of dishes, workstations, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle customer concerns and complaints professionally and calmly to resolve problems according to bakeshop policy
- Are performance-oriented and performance-driven; understand performance expectations and are aware of performance
- Balance cash drawers and prepare cash deposits as assigned by management team
- Complete all required administrative duties and daily paperwork including required checklists and inventory
- Lead and perform closing and/or opening activities as directed by the management team
- Establish an environment of trust to ensure high morale, honest, open, and direct communication
- Contribute to the bakeshop’s success by accomplishing the expected work during each shift consistently
- Handle transactions using POS systems with precision
- Assist with dough preparation and baking, ranging from preparation to cleanup
- Conduct regular inventory checks
- Report and attend work punctually
Competency Requirements:
- Knowledge of bakery operations
- Excellent communication skills and professionalism
- Skills in customer service and using POS systems
- Ability to lead teams, communicate effectively, handle pressure, and multitask
Physical Demands:
This role involves extended periods of standing, bending, and lifting up to 50 pounds. The position also requires manual dexterity to operate kitchen tools and POS systems.
Travel:
Minimal to none. Local travel may be occasionally required for training or meetings.
Work Schedule:
- Opening shifts start as early as 9am and closing shifts end as late 9:30pm weekdays and 10:30pm weekends
- Approximately 30 hours or more per week
- Must have flexibility; schedule may change
Required Education and Experience:
- High School Diploma or equivalent
- Minimum of 1-year experience in a shift management role within the quick service restaurant or hospitality sector
- Food Handler's Certificate
Preferred Education and Experience:
- Prior experience in a bakery setting
- Familiarity with our specific POS system (Shopify)
Additional Eligibility Qualifications:
- Must be 18 years or older
- Reliable transportation
- Legal eligibility to work in the United States
Pay: $20.00 per hour plus tips
Location: Antioch
Butter Pecan Bakeshop is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.