Bud Matthews Services Dispatcher Chapel Hill, NC · Full time

Apply for Dispatcher

For over 40 years, Bud Matthews Services has been a family-owned and operated home services company proudly serving our community. What started as a small, local business has grown into a trusted team providing plumbing, HVAC, electrical, appliance repair, and construction services—while never losing sight of what matters most: people and relationships. We believe great service begins with trust, clear communication, and doing the right thing—every time. Our customers invite us into their homes, and we take that responsibility seriously. The same care extends to our employees. We value teamwork, respect, and long-term relationships, and we work hard to create a supportive environment where our team can grow and succeed. At Bud Matthews Services, you’re not just another employee—you’re part of the family. We’re proud of our history, committed to our community, and excited about building the future together.

Dispatcher – Home Services (Experienced)

Location: Chapel Hill, NC

Job Type: Full-Time

Pay: $16-$22 + Benefits (Pay is highly based on experience)

Schedule: 8-5 M-F

About Us

We are a family-owned, relationship-driven home services company serving our community with plumbing, HVAC, electrical, appliance repair, and construction services. We value trust, communication, and long-term relationships—with both our customers and our team members.

We’re seeking an experienced Dispatcher who understands the pace of home services, communicates clearly, and takes pride in keeping operations running smoothly.

Key Responsibilities

• Dispatch and schedule technicians for plumbing, HVAC, electrical, appliance repair, and construction services
• Manage high-volume inbound calls and service requests
• Coordinate daily schedules, route optimization, and job prioritization
• Communicate job details, changes, and expectations with field technicians
• Provide customers with accurate ETAs, updates, and follow-up communication
• Handle emergency and same-day service calls efficiently
• Maintain detailed job notes in dispatching software / CRM systems
• Support office operations and contribute to a collaborative team culture

Qualifications & Experience

• 2+ years of dispatching experience (home services strongly preferred)
• Experience with field service scheduling, routing, and technician coordination
• Strong multitasking and problem-solving skills
• Excellent phone etiquette and customer service skills
• Comfortable working in a fast-paced, high-call-volume environment
• Proficient with computers, scheduling software, and CRM systems
• Reliable, organized, and detail-oriented
• Team-focused mindset with a customer-first attitude

Why Work With Us

• Family-owned company with a supportive, respectful culture
• Dispatchers are valued as a critical part of operations
• Your role directly impacts customer satisfaction and technician success
• Leadership is accessible, involved, and actually listens
• Your voice and ideas matter—and can influence real change

Apply today to join our team!