BRITECITY LLC IT Technician (Level 2) Irvine, CA · Full time

Apply for IT Technician (Level 2)

BRITECITY is a leading Managed IT Service Provider in Orange County, CA, focused on delivering innovative technology solutions and unparalleled customer support. Our purpose is to foster long-term growth and get every person involved into improving and making the company better . We pride ourselves on our core values of Integrity, Communication, and Us. At BRITECITY, we believe in the power of small teams to solve problems faster, the importance of transparent billing with no surprise invoices, and the necessity of maintaining a relentless focus on continuous improvement in every aspect of the business. Our commitment to providing exceptional products and services drives our approach to business.

What you'll do

• Work tickets as they come in and see them through to resolution.
• Troubleshoot user, device, network, and application issues remotely and at client sites.
• Handle user onboarding and offboarding, following documented standards.
• Set up, deploy, and support workstations, laptops, printers, and peripherals.
• Support day-to-day network issues on firewalls, switches, and wireless access points.
• Hand tickets off to our escalation team when they reach our time threshold, with clear notes on what you've already tried.
• Log accurate time entries and update ticket notes and client documentation as you work.
• Spot recurring issues and flag them so they get fixed for good, not just closed again.
• Keep clients informed with clear, professional communication at every step.
• Take part in the after-hours on-call rotation.

Technical skills

Hands-on experience with most of the following is expected:

• Microsoft 365: user and license management, Exchange Online mailboxes, Teams,  SharePoint and OneDrive, and Entra ID basics like MFA and password resets
• Windows desktop: Windows 10 and 11 troubleshooting, imaging, and deployment
• Active Directory and Group Policy: user and group management, and troubleshooting policy issues
• Server-related user issues: fixing user problems that involve DNS, DHCP, file shares, or RDS. You won't be designing or administering the servers themselves.
• Networking: TCP/IP fundamentals and remote diagnosis of connectivity issues
• Firewalls and wireless: basic Meraki and UniFi troubleshooting
• MSP tools: RMM and PSA/ticketing systems (ConnectWise experience is a plus)
• Remote support tools: remote desktop, screen sharing, and VPN

Experience and qualifications

This is not an entry-level role. You should be able to work independently and solve unfamiliar 

problems without step-by-step direction.

R E Q U I R E D

• 3+ years of hands-on IT support experience
• 1+ year working for or supporting a managed service provider (MSP). Experience supporting multiple client environments may count in its place.
• Strong written and verbal communication with non-technical users
• Valid driver's license and a reliable vehicle for onsite client visits across Orange County
• Must live within 30 miles of John Wayne Airport (SNA)

NICE TO HAVE

• CompTIA A+, Network+, or Security+
• Microsoft certifications, such as MD-102 or MS-900
• Experience with ConnectWise Manage and IT Glue

What success looks like

• Tickets get resolved accurately and quickly.
• Your time entries and ticket notes are complete and up to date.
• Clients get the same quality of support whether you're remote or onsite.
• Recurring problems get flagged and fixed at the root, not just closed again.
• Onboarding and offboarding follow our documented standards.
• You manage your own queue and follow the cadences set before you.

Job details

• Job Type: Full-time
• Location: Irvine, CA office for the first 90 days, then remote with onsite client visits as needed. Must live within 30 miles of John Wayne Airport (SNA).
• Schedule: Monday to Friday, 8:00 AM – 5:00 PM Pacific Time
• On-Call: After-hours rotation shared across the techTEAM
• Travel: Local travel to client sites across Orange County

What we offer

We value our team members and offer a comprehensive benefits package to support your success.

• Competitive pay: $28.85 - $36.10 Hourly, based on experience
• 401(k) plan
• Health, dental, and vision insurance
• Company-paid life insurance
• Paid time off (PTO)