Brillion
Customer Success Manager
Remote
·
Full time
Company website
Are you passionate about helping customers unlock the full potential of technology to achieve measurable success? Do you thrive on building strong relationships and driving tangible business outcomes? Brillion is looking for a proactive and results-driven Customer Success Manager to partner with our clients, ensure their continued success with our solutions, and expand their impact. At Brillion, we provide software solutions that empower energy providers to spark customer attention and participation to drive a clean energy future. Brillion is how utilities can finally turn customer relationships into a true partnership. As a Customer Success Manager at Brillion, you won’t just manage accounts; you’ll be a critical driver of our customers’ success, directly contributing to their ROI and our mutual growth.
Description
What You’ll Achieve:
- Cultivate Strong, Long-Term Partnerships: Build deep, trusted relationships with key stakeholders across our customer base, from end-users to executive sponsors. This will result in high levels of customer satisfaction, loyalty, and advocacy for Brillion.
- Identify Expansion Opportunities: Collaborate with sales to identify and develop opportunities for customers to expand their use of Brillion’s products, leading to increased revenue and deeper integration of our solutions within their organizations.
- Increase Customer Retention & Reduce Churn: Proactively identify and mitigate risks to customer satisfaction and engagement, ensuring high renewal rates and preventing churn by consistently delivering value and demonstrating our impact.
- Drive Customer Adoption & Value Realization: Ensure customers actively and effectively use Brillion’s solutions, leading to measurable improvements in their key performance indicators (KPIs) and achieving the specific business outcomes they invested in. You’ll be responsible for increasing feature adoption and showcasing the ROI of our platform.
- Be the Voice of the Customer: Collect and synthesize customer feedback, advocating for their needs internally to inform product development, marketing, and sales strategies, ultimately contributing to a continuously improving customer experience and product offering.
What We’re Looking For:
- Bachelor’s degree in Business, Communications, or a related field (or equivalent practical experience)
- Proven Experience: 3+ years of experience in a customer success, account management, or similar client-facing role, preferably within a SaaS/tech company
- Outcomes-Oriented Mindset: Demonstrated ability to drive and measure customer success against clear business outcomes and KPIs.
- Strong Relationship Builder: Exceptional interpersonal skills with a knack for building rapport and trust with diverse stakeholders.
- Problem Solver: Proactive and strategic in identifying customer challenges and developing solutions that leverage our offerings.
- Data-Driven: Comfortable using data to track customer health, identify trends, and demonstrate value.
- Tech Savvy: Ability to quickly understand and articulate complex solutions and their business impact.
- Excellent Communicator: Superb written and verbal communication skills, including presentation abilities.
- Industry Knowledge (Plus): Experience working with or a strong understanding of the utilities sector is a significant plus.
If you’re excited by the prospect of directly impacting customer success and helping utilities harness the power of the right communication to turn every relationship into a true partnership, we encourage you to apply!
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.