HIGH LEVEL RESPONSIBILITIES:
- Contribute to an atmosphere that balances a casual/friendly feel with professionalism. • Help customers of all ages learn their way around the store and develop an understanding of how the Bricks & Minifigs experience is unique.
- Make sure the environment is safe and welcoming.
- When customer service is not required, prioritize time around other essential duties in a way that demonstrates efficiency, proficiency, and ability to follow directions.
- Collaborating proactively and constructively with line management and other colleagues.
SPECIFIC RESPONSIBILITIES:
- 50% Greeting and assisting customers in person and on the phone (requires a lot of standing)
- 5% Checking customers out on the point-of-sale system
- 10% Sorting and cleaning bulk LEGO
- 10% Building and repairing used sets
- 5% Organizing and stocking products (requires lifting up to 50 pounds)
- 5% Sharing in cleaning responsibilities (e.g. vacuuming, restroom cleaning, dusting)
- 5% Supporting hosted and un-hosted in-store party events
- 5% Supporting management with creative ideas, social media, and shared customer feedback
- 5% Sharing in other general retail activities as needed (e.g. annual stock count, special events)
REQUIREMENTS:
- Excellent oral and written English communication
- Ability to be welcoming and approachable
- Highly organized with good quantitative ability and high degree of accuracy
- Intermediate LEGO building skills
- Rapidly learn about a variety of goods and systems
- Preferred: Knowledge of LEGO product, themes, and history
- Preferred: 1+ years of experience in customer service
- Act with integrity and accountability
- Understand and follow policies, processes and ethical requirements
- Work collaboratively with others
- A desire to develop your skills and grow within the role and organization
- Must be comfortable working alongside colleagues with special needs, as we are an all-inclusive employer
COMPENSATION AND PERKS
- This position requires no more than 30 hours per week with wages generally starting from $13/hour
- Employee discounts and product bonuses as per Employee Discount Policy
- The shifts run through all the days open (including specified Holidays)