Breezeline Cable Company Helpdesk Specialist/Technical Support Quincy, MA · Remote · Full time Company website

Apply for Helpdesk Specialist/Technical Support

As a Helpdesk Specialist/Technical Support at Breezeline Cable Company, you will be an essential part of our team, providing technical assistance and support to our customers. This full-time position is located in Quincy, MA, and offers a competitive salary range of $22 to $35 per hour.

**Job Overview:**

As a Helpdesk Specialist/Technical Support, you will be responsible for troubleshooting technical issues, providing timely and effective solutions to customers, and ensuring customer satisfaction. You will also be responsible for documenting customer interactions and escalating complex issues to the appropriate teams.

**Responsibilities:**

- Provide technical support to customers via phone, email, or chat

- Troubleshoot and resolve technical issues related to cable services

- Document customer interactions and resolutions in our system

- Escalate complex issues to the appropriate teams for further investigation

- Keep up-to-date on product knowledge and industry trends

- Provide excellent customer service and ensure customer satisfaction

**Requirements:**

- Proven experience in a technical support role

- Strong troubleshooting skills and ability to think critically

- Excellent communication and customer service skills

- Ability to work well in a fast-paced environment

- Knowledge of cable services and related technologies is a plus

- High school diploma or equivalent

Please note that Breezeline Cable Company complies with all applicable laws regarding hiring practices and is not allowed to inquire about criminal backgrounds during the hiring process.

If you are passionate about technology and providing exceptional customer service, we invite you to apply for the Helpdesk Specialist/Technical Support position at Breezeline Cable Company. Join us in delivering top-notch services to our customers and making a difference in the world of cable services.