Breezeline Cable Company Customer Support Specialist/Customer Experience Specialist Quincy, MA · Remote · Full time Company website

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**Job Title:** Customer Support Specialist/Customer Experience Specialist

**Job Type:** Full-time

**Location:** Quincy, MA

**Salary Range:** $26 to $33 per hour

**Job Overview:**

At Breezeline Cable Company, we are committed to providing exceptional customer service to our clients. We are seeking a Customer Support Specialist/Customer Experience Specialist to join our team in Quincy, MA. The ideal candidate will be passionate about delivering top-notch customer service and ensuring that our customers have a positive experience with our company.

**Responsibilities:**

- Handle inbound customer inquiries via phone, email, and chat

- Provide personalized assistance to customers regarding billing inquiries, service issues, and technical support

- Resolve customer complaints and issues in a timely and professional manner

- Escalate complex problems to the appropriate department for resolution

- Maintain accurate customer records and update account information as needed

**Requirements:**

- Minimum of 1 year of experience in customer service or a related field

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities and a customer-focused mindset

- Proficiency in Microsoft Office and CRM software

- High school diploma or equivalent

At Breezeline Cable Company, we are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We comply with all applicable laws regarding non-discrimination and are committed to providing a safe and inclusive work environment for all employees.

If you are passionate about delivering exceptional customer service and are looking to join a dynamic team, we encourage you to apply for the Customer Support Specialist/Customer Experience Specialist position at Breezeline Cable Company in Quincy, MA. Join us in providing top-notch customer service and making a difference in the lives of our customers.