Provide outstanding customer service while processing transactions at the register.
Essential Responsibilities
At the Till
o You should never be out of sight of the front door
o If there is customer in the store, always be in sight of the tills.
o If you are not ringing up/helping a customer:
o Work on the “in between customers” task card
o Complete the To-Do List that is located in between both registers.
o Complete a task off the task list, and initial it once the task has been completed.
o Face shelves in the store that are in eyesight of the tills/front door.
o Complete any other tasks assigned by the Front-End Manager or MOD.
o If not helping or ringing up a customer, answer the phone on the 1st-2nd ring.
o Familiarize yourself with the Cashier Information Binder; refer to it when needing help with a front-end procedure.
o Perform price overrides, exchanges, and/or returns as needed that are within our Return Policy Guideline.
o Provide the cashier at the tills backup when the need is requested, or you see the need for the help.
Opening the Store
o Complete all opening tasks as listed in the Cashier Information Binder by opening (9am Monday-Saturday, and 10am on Sundays)
o Contact the MOD if any emergencies arise including: no cash in the safe, equipment failure, missing 2nd opener (if applicable), accidents/injuries to staff, or evidence of a break-in.
Closing the Store
o Complete all closing tasks on the closing cards and as listed in the Cashier Binder prior to departing.
o Ensure all 3 doors (front, side, and garage) are locked, and the “OPEN” sign is off.
o All employees who are closing must exit together to ensure everyone makes it safely to their car (or any other form of transportation) safely.
Communication
o Check in with your supervisor at the beginning and end of each shift.
o You must always wear/possess a walkie and a phone with you.
o provide back up to other clerks or departments when needed or as delegated by the Front-End Manager.
o In the absence of other employees in your department, you may be delegated certain tasks/responsibilities that are not stated in your job description but will be delegated as needed by the Front-End Manager.
o Participate in all department meetings & 1-1’s with the Front-End Manager.
o Report any comments, suggestions, concerns, and/or personnel issues with your Front-End Manager in your 1-1.
$17 - $18 per hour