Boston Brain Center - Neurological Rehabilitation Per Diem - Front Desk Norwood, MA · Contractor Company website

Apply for Per Diem - Front Desk

This position is for weekdays only.

Key Responsibilities:

1. Patient Reception and Customer Service:

  - Greet and assist patients, visitors, and staff in a professional and friendly manner.

  - Answer incoming calls, respond to inquiries, and direct calls to appropriate personnel.

  - Provide information about clinic services, hours, and policies.

2. Appointment Scheduling:

  - Schedule and confirm patient appointments using the clinic’s scheduling software.

  - Coordinate appointment reminders and follow-up calls to reduce no-shows.

  - Manage rescheduling and cancellations efficiently to optimize the clinic’s appointment calendar.

3. Patient Records Management:

  - Accurately enter and update patient information in the electronic medical record (EMR) system.

  - Maintain confidentiality and security of patient records in compliance with HIPAA regulations.

  - Prepare and organize patient files for appointments.

4. Billing and Payments:

  - Collect and process patient payments, co-pays, and insurance information.

  - Assist patients with billing inquiries and provide information on payment options.

  - Reconcile daily cash receipts and prepare deposit slips.

5. Administrative Support:

  - Assist with administrative tasks such as filing, faxing, scanning, and photocopying.

  - Manage office supplies and ensure the front desk area is tidy and organized.

  - Assist clinical staff with administrative needs as required.

6. Insurance Verification:

  - Verify patient insurance coverage and benefits prior to appointments.

  - Obtain necessary pre-authorizations and referrals for treatments.

7. Communication and Coordination:

  - Communicate effectively with clinical and administrative staff to ensure smooth operations.

  - Coordinate with other departments and external providers as needed.

8. Problem Solving:

  - Address and resolve patient concerns and complaints in a professional and timely manner.

  - Escalate issues to the Office Manager/Clinic Administrator when necessary.

Qualifications:

- High school diploma or equivalent; additional education or certification in office administration or medical billing is a plus.

- Previous experience in a healthcare setting, preferably in a rehabilitation or neurology clinic.

- Proficiency in using electronic medical record (EMR) systems and office software (e.g., MS Office).

- Strong interpersonal and communication skills.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Knowledge of medical terminology and billing procedures.

- Understanding of HIPAA regulations and patient confidentiality.

Physical Requirements:

- Ability to sit, stand, and walk for extended periods.

- Ability to lift and move office supplies and equipment (up to 20 pounds).

Work Environment:

- This position operates in a professional clinic environment.

- May require occasional evening or weekend work.