Booji Beauty Bar & Co. Guest Service Expert Coordinator Denver, CO · Full time Company website

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Job Summary

The Guest Service Expert is the face of Booji Beauty Bar & Co., ensuring every guest receives outstanding service from the moment they walk in. This role requires a warm, professional presence with strong skills in communication, organization, sales, and multitasking. You'll manage front desk operations, inventory, guest interactions, and play a key role in the salon’s smooth daily function.

Key Responsibilities

• Greet and assist guests with a warm and professional demeanor.
• Check guests in and out with accuracy and attention to detail.
• Answer and manage multi-line phone systems, text messaging platforms, and voicemails.
• Handle appointment scheduling through booking software and convert inquiries into sales.
• Post and manage engaging content across social media platforms (Instagram, TikTok, Facebook).
• Manage and track salon inventory: receive shipments, restock products, update records, and report supply needs.
• Accurately handle cash, card, and digital payments; reconcile financials at end-of-day.
• Maintain a clean, organized, and sanitized front desk and salon environment.
• Complete and assist with heavy-duty cleaning tasks as assigned.
• Collaborate with team members to uphold Booji Beauty’s operational flow and guest service excellence.
• Take initiative with opportunities to grow into a Salon Director role.

Physical & Work Environment Requirements

• Ability to lift and carry 5 to 50 lbs (inventory, product deliveries, cleaning tasks).
• Comfortable standing, sitting, or walking for 2 to 9 hours per shift.
• Frequent bending, reaching, and use of hands required for cleaning and organizing.

Qualifications

Education & Experience

• High school diploma or GED required; additional education in customer service, salon management, or business is a plus.
• Minimum of 5 years in customer service or sales; salon/spa experience preferred.

Core Competencies

• Typing speed of at least 20 words per minute.
• Proficient in English reading, writing, and verbal communication.
• Basic math and cash management skills for accurate checkout, tips, and balancing drawers.
• Ability to manage inventory systems and supply ordering workflows.

Technical Proficiency

• Skilled in Apple computers, Microsoft Office, Google Suite (Docs, Sheets, Calendar, Forms), and Canva.
• Comfortable using salon booking software, text platforms, multi-line phone systems, and voicemail tools.
• Familiar with ChatGPT or other AI tools for task automation, content creation, and guest messaging.
• Social media savvy for posts, replies, promotions, and engagement tracking.

Communication & Personality

• Extroverted and friendly, with excellent verbal and written communication skills.
• High level of professionalism, reliability, and attention to guest needs.
• Self-motivated and works independently while contributing to team success.

Core Values Commitment

All team members must embody Booji Beauty’s core values:

B.O.O.J.I. – Beauty, Outstanding Service, Ongoing Education, Joyful Atmosphere, and Integrity.

Benefits

• Hourly rate starting at $18.30
• 401(k) retirement savings plan
• Paid time off
• Ongoing education & training
• Product and service discounts
• Opportunities for advancement into leadership
• Welcoming and inclusive team environment

Who Should Apply

This role is perfect for individuals who are:

• Looking to enter or re-enter the salon world in a collaborative space
• Experienced and ready to contribute their skills in a leadership-minded environment

Applicants with a criminal record are encouraged to apply.