BoodleBox Customer Success Manager Remote · Full time Company website

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BoodleBox is a VC-backed GenAI platform built for higher education. With 100,000+ users across 1,200+ colleges and universities, we partner with faculty, staff, and students to make responsible AI adoption practical, impactful, and lasting. Our platform brings together leading AI tools — including ChatGPT, Claude, Gemini, and Perplexity — under one roof, purpose-built for the unique demands of academic environments. We're guided by three core values: service, education, and collaboration.

The Main Mission

You’ll be the primary point of contact for assigned partner institutions, leading onboarding, integrations, and training efforts while building long-term relationships that drive adoption, expansion, and retention. Your goal is not only to support teams but to energize them to achieve more than they thought possible with BoodleBox.

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What You'll Do

• Relationship Management: Build and maintain strong, trusted partnerships with institutional leaders, faculty, and staff.
• Onboarding: Guide new partners through kickoff, integrations (SSO, LMS), and training to ensure a fast, confident start and early value.
• Value Realization: Help teams consistently achieve their goals with BoodleBox by aligning platform features to institutional priorities.
• Proactive Engagement: Conduct regular check-ins, monitor customer health and adoption metrics, and address risks before they impact success.
• Product Adoption: Promote best practices and new feature use to increase satisfaction, engagement, and impact.
• Cross-Functional Collaboration: Partner with sales, product, marketing, and customer support to deliver seamless customer experiences and elevate customer feedback internally.
• Identifying Growth Opportunities: Identify expansion opportunities and drive renewals by understanding institutional needs and evaluating adoption trends.
• Education Facilitation: Deliver training, workshops, and resource opportunities to energize and enable teams.
• Metrics & Reporting: Leverage data on account health, adoption trends, and expansion metrics to identify risks, surface opportunities, and guide proactive engagement strategies.

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Required Experience

• 5+ years of experience in Customer Success, Account Management, or a similar SaaS-facing role.
• Background in higher education or working with institutional teams strongly preferred.
• Proven success in building long-term client partnerships that result in renewals and expansions.
• Comfortable managing onboarding processes including kickoff calls, SSO/LMS integrations, and training delivery.
• Comfortable analyzing adoption data and customer metrics to guide engagement and decisions.
• Strong communicator who can influence administrators, faculty, and staff at all levels.
• A keen interest in AI’s application in education and a passion to learn, experiment, and apply generative AI in your own work.

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What We're Looking For

• A relationship-driven professional who can build trust with higher education leaders and teams.
• A proactive problem solver who anticipates customer needs and delivers solutions before issues arise.
• A confident leader to facilitate strategic conversations with administrators and energize faculty/staff.
• A self-starter who thrives in a fast-paced, remote environment and balances multiple priorities with ease.
• A curious learner who is excited about generative AI and passionate about transforming education.

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Who We Are

BoodleBox is a team of curious, collaborative builders. We are committed to creating meaningful experiences for our customers and each other. Our culture values:

• A desire to learn and grow
• A willingness to question and innovate
• A focus on building strong relationships and community
• A drive to deliver impact in higher education

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Why Join BoodleBox?

• Mission That Matters: Help reshape how higher education adopts generative AI by empowering faculty, staff, and students to collaborate responsibly.
• High-Growth Opportunity: Join a VC-backed company scaling quickly with room to grow your career as we expand.
• Remote-First Culture: Work from anywhere while staying connected through a collaborative, supportive, and highly engaged team.
• Innovative Environment: Collaborate with all areas of the business to bring bold ideas to life and directly impact thousands of learners.
• Tight-Knit Team: Be part of a group that values curiosity, trust, and collaboration, where everyone contributes beyond their role to drive success.

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What We Offer

• A competitive compensation package including a base salary and bonus structure.
• Comprehensive benefits including medical, dental, and vision coverage (company pays 75% of premiums), as well as a 401(k).
• Opportunities for career growth and professional development in a fast-growing company.
• A collaborative and supportive remote work environment where your contributions directly impact the future of education.