Boccaccio's Restaurant Inc.
Floor Manager
Westlake Village, CA
·
Full time
Company website
Boccaccio’s and The Landing Grill are hiring a Floor Manager! Join our team and help lead front-of-house operations at two of the area’s most beloved dining destinations. We’re looking for a hands-on leader who thrives in a fast-paced environment and is passionate about great service, strong teamwork, and guest satisfaction.
Description
As Floor Manager, you’ll play a key role in maintaining smooth daily operations, coordinating with upper management, and supporting staff during service. You’ll be responsible for upholding service standards, enforcing company policies, and ensuring every guest leaves with a memorable experience.
Key Responsibilities
● Supervise and guide front-of-house operations during service hours
● Assign server sections and provide active floor support while monitoring the overall
flow of operations, including coordination between the host stand, bar, sushi bar,
and kitchen.
● Ensure the restaurant is clean, prepped, and ready before each shift.
● Reinforce company policies regarding service standards, staff conduct, food and
alcohol safety, dress code, tip handling, and scheduling, while ensuring employee
break compliance in alignment with labor laws and internal guidelines.
● Serve as the main point of contact for guest feedback, resolving concerns promptly
and adapting to shift needs by addressing issues as they arise.
● Promptly count cash from previous shifts, verify tip entries, and ensure accurate
reconciliation and adjustments.
● Relay tip discrepancies, cash issues, and labor-related updates to upper
management promptly.
● Communicate inventory or supply needs to upper management in a timely manner.
Qualifications
● Proven experience in restaurant or hospitality leadership
● Excellent customer service and interpersonal skills
● Calm under pressure with strong decision-making and problem-solving skills
● Familiarity with restaurant management platforms (e.g., Toast, TipHaus)
● Current certifications in food and alcohol handling (or willingness to obtain)
● Available to work weekends and all major holidays
(Easter, Mother’s Day, Father’s Day, Thanksgiving, Christmas Eve, and New Year’s
Eve are mandatory service days)
Benefits
● Competitive starting pay
● 7 days paid time off
● 5 days paid sick leave
● Flexible schedule
● Free meals
Salary
$25 - $33 per hour