BMK Community Service Coordinator / Service Dispatcher Remote · Full time Company website

Apply for Service Coordinator / Service Dispatcher

At Bering McKinley Community (BMK Community) we help MSP owners, service and operations teams run their IT services more efficiently by implementing and practicing the BMK methodology. With more than 18 years of experience, BMK Community delivers outsourced MSP operations, customized consulting, peer support, and financial guidance to MSP owners, helping them navigate challenges, optimize operations, and drive sustainable growth for long-term business success and profitability.

The Service Coordinator / Dispatcher is an outsourced resource for BMK Community clients. In this role the dispatcher will receive and evaluate IT support requests via email, phone and/or other methods and assign Service Technicians and Engineers to perform client and internal IT support and maintenance.

This position has frequent contact with customers, direct reports, peers, and vendors.

· Communicate with clients via email, phone, and/or other methods

· Evaluate and prioritize IT support response

· Create and assign Service Tickets to support personnel

· Monitor Service Board to ensure service level compliance is within company policies

· Coordinate escalation of unresolved or emergency support issues

· Schedule onsite support and onboarding

· Work with clients to ensure client satisfaction and resolve complaints

· Survey clients to measure client satisfaction

· Monitor service personnel schedules to ensure support coverage

· Review all Service Tickets and Time Entries then approve or refer to service personnel for correction

· Coordinate with Purchasing Coordinator and Bench Technician to schedule equipment purchase and repair

· Recruit, interview, hire, onboard, train and evaluate support staff

· Attend staff meetings and training.