Works under the direction of the Retail Management team in carrying out all retail operations in the store, including, but not limited to, creating a positive centered environment, register operations, customer service, store appearance and displays, and employee interactions.
Essential Functions of the Job
Assist the Retail Management team in building a positive and cohesive team by providing leadership and support to staff, donors, and customers.
Greet and engage with customers in a friendly and welcoming manner throughout their shopping experience.
Handle cash and credit card transactions accurately and securely, ensuring the integrity of all transactions.
Work with the Retail Management team to establish and maintain high customer service standards, in alignment with the company mission statement, to create a pleasant shopping experience.
Maintain the cleanliness and organization of the store, including restocking janitorial supplies, removing safety hazards, and cleaning public areas, to ensure the safety and well-being of customers and employees.
Regularly clean and organize fitting rooms to provide a comfortable and hygienic environment for customers.
Assist in stocking store shelves and clothing racks to maximize shopping opportunities for customers.
Collaborate with store staff to set up or change store displays, creating an appealing shopping environment and attracting customers to new items.
Communicate any customer service issues, register errors, employee concerns, accidents, or general store operations to the manager for proper resolution in accordance with company policies.
Participate in company-provided training events and attend store meetings to stay informed about policy changes, new procedures, and other job-related information.
Essential Knowledge, Skills & Abilities
Positive attitude with a strong commitment to customer service.
Excellent communication skills, both verbal and written, with proficiency in English.
Legible and clear handwriting for written tasks.
Strong attention to detail and organizational skills.
Ability to thrive in a fast-paced environment.
Problem-solving skills and ability to work independently with minimal supervision.
Effective time management skills.
Proficiency in using computers for typing and web browsing.
Ability to understand and follow written or oral instructions.
Education & Experience
High School diploma or GED preferred.
Essential Physical Requirements
Standing for up to 100% of a standard work day.
Walking for up to 75% of a standard work day.
Sitting for less than 50% of a standard work day.
Using hands for required duties for up to 100% of a standard work day.
Lifting and bending for up to 75% of a standard work day.
Talking or hearing as needed throughout a standard work day.
Clear vision at close range (20 inches or less).
Clear vision at a distance (20 feet or more).
Ability to identify and distinguish colors.
Observing an area up and down or to the left and right while fixating on a given point (peripheral vision).
Judging distances and spatial relationships (depth perception).
Adjusting focus to bring objects into sharp focus.
Moderate to heavy physical activity, with the ability to lift at least 50 pounds. Use hands for lifting, sorting, cleaning, and organizing throughout the work day. May involve working in a warehouse setting with outdoor exposure, depending on location.
Work Schedule and Required Hours
Part-time to full-time, Monday through Saturday, with a maximum of 40 hours per week.
Attendance at specific meetings, off-site events, or training as required.
$11 - $12 per hour