Bloc Garten, Chambers, Vertical Adventures Welcome Desk Team Member Columbus, OH · Columbus, OH · Columbus, OH · Part time Company website

Apply for Welcome Desk Team Member

5.Life is a community-driven climbing company with multiple gyms designed to inspire a lifelong love for climbing. Founded in 1994 as Vertical Adventures, we’ve expanded to offer diverse climbing experiences tailored to each local community. Our spaces—ranging from traditional rock climbing gyms to bouldering centers and training facilities—welcome climbers of all levels, fostering an inclusive, family-centered environment. Rooted in core values of community, adventure, and growth, we believe climbing can transform lives, and we’re dedicated to building not just gyms but communities that embrace challenge and connection.

The Welcome Desk Team Member is the face of 5.Life. You are the first voice guests hear when they walk through the door and the last impression they leave with. This isn’t just a front desk job; it’s a sales and hospitality role that requires showing up professionally, engaging guests authentically, and helping people find their way into the sport and community we’ve built. 

We’re looking for people who want a job, not just a place to climb. If you love the gym as a member, that’s great, but this role demands reliability, professionalism, and a genuine drive to serve others, whether or not you’re on the wall yourself. 

Reports to: Facility Manager & Assistant Manager 

Responsibilities 

Guest Experience & Sales 

• Be the warm, confident first and last point of contact for every guest — welcoming arrivals and genuinely thanking guests as they leave 
• Drive revenue growth the right way — through genuine connection, product knowledge, and a guest experience worth coming back for 
• Know our membership options, day pass pricing, programs, and retail offerings well enough to have a real conversation about them 
• Handle POS transactions accurately — memberships, day passes, rentals, retail, and program registrations 
• Respond to guest questions about the facility, offerings, and policies clearly and confidently 

Facility & Operations 

• Maintain rental equipment — inspect, clean, and organize gear before and after each shift 
• Manage and merchandise the retail space; keep it clean, stocked, and shoppable 
• Control the flow of the gym — monitor capacity, waivers, and check-in processes 
• Complete pre- and post-shift tasks as assigned by shift supervisor or Facility Manager 
• Treat the facility as if you were welcoming guests into your own home — your standard for cleanliness and order should be that high 

Safety & Risk Management 

• Apply current industry risk management practices consistently and without exception 
• Stay current on facility policies and communicate them to guests with clarity and confidence 
• Maintain Safe Sport certification within 30 days of hire 

Results 

You’re succeeding in this role when: 

• Guests feel seen, welcomed, and taken care of from arrival to departure 
• POS transactions are handled accurately and without supervision 
• Retail and rental areas are consistently maintained to standard 
• Your shift handoffs are clean — tasks completed, equipment ready, space prepared 
• You can speak to 5.Life’s offerings in a way that moves people from curious to committed 
• You show up on time, every time — including evenings and weekends when our guests need us most 

Requirements 

You Must Have 

• 18 years of age or older 
• Weekend and evening availability — this is a requirement, not a preference 
• Year round availability
• Strong communication skills and a professional presence in a high-traffic, sometimes loud environment 
• Comfort standing and moving on your feet for the duration of a shift 
• Ability to lift up to 50 lbs 
• Dependability — your team and your guests are counting on you to be there 

Preferred (Not Required) 

• Prior customer service, retail, or hospitality experience 
• Familiarity with climbing or active lifestyle environments 
• Experience with point-of-sale systems 

Compensation & Benefits 

• $15.00–$17.50/hr based on experience 
• Free membership to all 5.Life climbing facilities 
• Participation in 5.Life’s retirement plans 
• Participation in 5.Life's health insurance (30+ hrs/week)  
• Paid Time Off (30+ hrs/week) 
• Discounts on 5.Life instruction and programs 
• Access to pro-deals through our outdoor industry partners

*This is a year-round position and is not a seasonal or summer-only role.*