BMH Village is a bold, local nonprofit organization harnessing community, data, and novel technology to facilitate innovative whole-person healing and mental health education. Through community-led healing initiatives, we aim to address mental health disparities and the well-being of Black and minoritized communities impacted by trauma, poverty, or lack of mental health care access.

Intake & Case Manager – Clinical and Community Programs

Organization: Black Mental Health Village (BMHV)

Location: Nashville, Tennessee

Position Type: Full-time, exempt

Reports To: Executive Director and/or Clinical Program Lead

Salary Range: $43,000–$53,000 annually, commensurate with experience and qualifications.

About Black Mental Health Village

Black Mental Health Village (BMHV) is a Black-led liberatory wellness ecosystem rooted in Nashville. BMHV brings together clinical, communal, cultural, and systems-level healing to support Black communities and advance health justice.

Position Summary

The Intake & Case Manager will support BMHV’s clinical department and community programming by serving as a first point of contact for participants seeking services, completing intake and assessment processes, coordinating referrals, and providing short-term case management support. This role will also help pilot BMHV’s technology systems for intake, referral tracking, case coordination, and data capture so the organization can strengthen service delivery and better understand community needs.

The position bridges clinical and community-based healing work. The person in this role will help participants move across BMHV’s internal healing pathways, including clinical services and other healing departments, based on participant goals and interest.

Core Responsibilities

Intake and participant onboarding

• Serve as a welcoming first point of contact for individuals, families, and community members seeking BMHV services.
• Conduct intake interviews by phone, virtually, and in person as needed.
• Complete intake forms, releases, consent documentation, screenings, and service eligibility steps in alignment with organizational policies.
• Explain BMHV service options clearly and help participants identify the supports that best fit their needs.

Case management and care coordination

• Provide short-term case management and care coordination for participants connected to clinical and community programs.
• Develop and track individualized support plans tied to participant-identified goals.
• Coordinate warm handoffs to therapists, support groups, healing circles, youth programs, and other internal BMHV offerings.
• Connect participants to external community resources when needs fall outside BMHV’s direct services.
• Maintain follow-up contact to reduce drop-off and support continuity of care.

Internal referral pipeline support

• Help build and maintain an internal referral pipeline across BMHV healing departments.
• Work with program and clinical staff to ensure participants can move across services smoothly and with informed consent.
• Flag barriers, delays, and service gaps that affect participant access or engagement.

Technology and data systems pilot

• Use BMHV’s technology platform(s) to document intakes, referrals, service connections, follow-up activity, and outcomes.
• Pilot workflows for intake and case management technology and provide feedback on usability, equity, and operational fit.
• Support accurate, timely, and complete data entry across assigned cases and workflows.
• Assist with data quality review and basic reporting needs to help BMHV strengthen program learning and impact storytelling.

Collaboration and administration

• Participate in team meetings, supervision, case review, and workflow improvement discussions.
• Collaborate with clinical, youth, and community programming staff to coordinate participant care and improve systems.
• Maintain confidential records and uphold ethical, professional, and culturally responsive practice at all times.
• Support occasional evening or weekend community activities when needed.

Qualifications

Required

• Bachelor’s degree in social work, psychology, counseling, public health, human services, or a related field, or equivalent relevant professional experience.
• At least 1–2 years of experience in intake, case management, care coordination, community health, mental health, youth development, or related direct-service work.
• Strong organizational skills and ability to manage documentation, follow-up, and participant communication consistently.
• Comfort using digital tools such as Google Workspace and web-based case management, CRM, or referral systems.
• Demonstrated commitment to Black mental health, healing-centered engagement, equity, and culturally responsive practice.

Preferred

• 3 or more years of relevant experience in nonprofit, community mental health, or youth-serving environments.
• Experience supporting clinical intake or behavioral health referral processes.
• Familiarity with HIPAA-conscious documentation, consent practices, and confidentiality standards.
• Experience piloting, improving, or troubleshooting program systems and workflows.
• Knowledge of Nashville-area health, social service, and community resources.

Ideal qualities

The strongest candidates will bring empathy, initiative, and sound judgment. They will be able to move between relational community work and structured documentation with care, and they will value both participant dignity and strong internal systems.

Schedule and work environment

This is a full-time, exempt position based in Nashville, Tennessee. The role may include a mix of in-person, community-based, and administrative work depending on program and participant needs.

Compensation and benefits

Compensation

• Position Type: Full-time, exempt.
• Salary Range: $43,000–$53,000 annually, commensurate with experience and qualifications

Culture of Care: Foundational Well-being & Sustainable Work

1.1. Total Time Off & Rest Package

BMHV believes rest is resistance and a non-negotiable component of effective mental health work.

• Guaranteed Rest: All full-time employees receive over 30 paid days off per year, including:
• 12 Paid Public Holidays (11 fixed + 1 floating holiday for personal cultural observance)
• A Paid Year-End Organizational Shutdown (~2 weeks in December)
• 10 Days of Flexible PTO for vacation, personal time, and mental health days (no explanation needed)

• Unlimited Sick Leave: BMHV offers unlimited paid sick leave for any medically documented illness, including mental health days and appointments. Employees are trusted to manage their health without fear of penalty.

• Work-Life Boundaries: Email and group chats are not monitored after work hours or during time off. Urgent communication is reserved for pre-defined, rare emergencies via a separate protocol. Leaders are expected to model this behavior.

1.2. Health & Wellness Benefits

In addition to employer-paid health, dental, and vision insurance, each full-time employee receives a $500 annual health and wellness budget for the following additional uses:

• Premiums for high-quality health, dental, and vision insurance
• Co-pays, deductibles, and services not covered by insurance (for example, therapy, massage, or acupuncture)
• Gym memberships, fitness classes, yoga apps, and wellness subscriptions
• Wellness-related purchases such as ergonomic home office equipment, air purifiers, and healthy meal delivery

Application instructions

To apply, please submit the following on Gusto: 

• A resume
• A brief cover letter (or a short video/voice note) sharing:describing your experience with intake, case management, participant support, and community-based or mental health-related work. Candidates should also describe why they are interested in helping BMHV strengthen both its care pathways and its internal systems.

For video or voice note submissions, please email [email protected] and mention this in the section provided for your written answers.

Applications will be reviewed on a rolling basis until the contract is filled.​

Black Mental Health Village welcomes applicants of all races, ethnicities, genders, sexualities, abilities, and backgrounds, and strongly encourages individuals with lived experience of the issues facing our communities to apply.