Black Glove Provisioning Technician Willcox, AZ · Full time

The Provisioning Technician is responsible for configuring hardware and software on Apple products for Black Glove’s customers.

Description

Key Focus Areas

  • Configure Apple Devices to their required specifications.
  • Follow test and validation plans to ensure provisioning quality.
  • Maintain productivity goals.
  • Troubleshoot problems with Apple devices, including hardware, software and peripherals.
  • Ensure that customers receive the highest level of customer service.
  • Communicate issues concerning customer orders to management.
  • Adhere to warehouse safety procedures and guidelines at all times.

Other Responsibilities

  • Perform any additional duties assigned by management.
  • Demonstrate ability to push and pull up to 10 pounds of force occasionally.
  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
  • Eliminate theft and ensure security of workspace location.

Minimum Qualifications

  • High School diploma or GED.
  • Comfort with both a device-oriented and people-oriented workflow.
  • General technology device certification or an equivalent combination of education and experience with the ability to demonstrate knowledge.

Other Required Qualifications

  • Analytical skills and the ability to solve problems.
  • Ability to quickly learn about new technology and keep pace with an ever-changing industry.
  • Ability to assemble and disassemble boxes and cases for Apple Devices.
  • Obtain certifications and continually learn new technology.

Preferred Qualifications

  • Apple knowledge, experience, and/or certification.
  • Knowledge of computer and/or mobile device components and configuration of Apple hardware, as demonstrated by previous experience provisioning and deploying.
  • Basic knowledge of warehouse and operational technology, including forklifts, pallet jacks, and pallet wrappers
  • Understanding of configuration automation, specific to Apple.


Requirements

Minimum 25 hours per week.

Current COVID-19 vaccination required.