Are you an accomplished operational leader who excels at personnel management and team development? We are seeking a high-accountability Location Manager to oversee our Niles, MI operations. This is an active, hands-on leadership role designed for a dynamic professional who thrives on operational excellence, clear accountability, and a fast-paced environment. We proudly employ a team of high-performing individuals, and we are looking for the right leader to guide them.
The Role of a Leader at Bittersweet:
- Culture Champion: You set the tone. You drive the energy and ensure negativity and drama have no place in our facility.
- Operational Pro: You’ll oversee lodging, daycare, and grooming, ensuring every pet is safe and every pet parent is thrilled.
- People Developer: You love coaching staff, giving honest feedback, and helping your team grow into A+ players themselves.
- Owner Mindset: You treat the business like it’s your own—fiscally responsible, detail-oriented, and always looking for ways to improve.
Are You the One?
- Experienced: You have a proven track record in management (pet care experience is a huge plus, but leadership talent is priority #1).
- Reliable: You lead by example—never late, always prepared.
- Resilient: You stay calm when the lobby is full and the dogs are loud.
- Communicator: You speak clearly, listen well, and handle customer interactions with grace and confidence.
- Physically Active: You’re ready to be on your feet and move with the team (must be able to lift 50+ lbs).
Why Lead at Bittersweet?
- Family-Owned Stability: Enjoy the support of a family-run business while taking the lead. As the owner steps away, you will have the autonomy to manage the facility and make a real impact.
- Professional Tools: We use top-tier systems like PackPro, Gingr, Gusto, and Connecteam to set you up for success.
- Career Growth: We are expanding! We value long-term partners and provide the path to get there.
- Full Benefits: Health insurance and Retirement Savings Plan with a 3% company match
- The Perks: Competitive starting salary, quarterly bonus, and free/discounted services for your own pups.
Our Values
- Exceptional Care: We provide a safe, clean, and loving environment for every dog.
- Open Communication: We speak honestly and clearly with each other and our clients.
- Growth-Minded: We are dedicated to each other’s personal growth and education.
- Reward Excellence: We celebrate accomplishments and reward our A+ players.
- Total Respect: We treat every team member and pet with the highest level of respect.
- Drive the Energy: We show up with purpose, gratitude, and enthusiasm every day.
- No Drama Zone: We do not participate in negativity, gossip, or mindless complaining.
- Positive: We choose positivity and support over everything else.
If you are a high-level leader ready to take our Niles location to the next level, apply today!