Bio Drip Wellness & Anti-Aging Medical Assistant Front Customer Service El Paso, TX · Full time

Apply for Medical Assistant Front Customer Service

Bio Drip Wellness & Longevity Clinic is seeking a dedicated and personable Medical Assistant for the Front Office Customer Service. This position is responsible for delivering exceptional customer service, managing front desk operations, and providing clinical support to ensure a seamless and positive experience for our patients.

Key Responsibilities:

• Customer Service:
• Greet and welcome patients and visitors with a warm and friendly demeanor.
• Answer incoming calls, respond to inquiries, and manage appointment scheduling.
• Provide accurate information about clinic services, treatments, and policies.
• Front Desk Operations:
• Check patients in and out and process payments.
• Maintain and organize patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Manage inventory of office supplies and clinical materials.
• Clinical Support as Needed:
• Assist healthcare providers with patient assessments, taking vitals, and preparing examination rooms.
• Administer injections, perform phlebotomy, and handle other medical tasks as needed.
• Ensure cleanliness and sanitation of clinical and administrative areas.
• Patient Interaction:
• Guide patients through their wellness journey, providing information on treatments and procedures.
• Address and resolve patient concerns or complaints promptly and professionally.
• Follow up with patients regarding appointments, lab results, and treatment plans.
• Administrative Duties:
• Assist with data entry, filing, and maintaining accurate patient records.
• Support the Clinic Manager with administrative tasks and special projects as needed.
• Participate in staff meetings and contribute to team development and improvement initiatives.

Qualifications:

• Education:
• High school diploma or equivalent required.
• Medical Assistant certification from an accredited program preferred.
• Experience:
• Previous experience in a medical office or clinic setting is highly desirable.
• Experience with electronic health records (EHR) systems is a plus.
• Skills:
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer skills.
• Knowledge of medical terminology and clinical procedures.
• Personal Attributes:
• Friendly, empathetic, and patient-centered approach.
• High level of professionalism and confidentiality.
• Detail-oriented and organized.
• Ability to work independently and as part of a team.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Capability to lift and move items up to 25 pounds.

Work Environment:

• This position operates in a clinical and office environment.
• Occasional evening or weekend shifts may be required based on clinic needs.

Bio Drip Wellness & Longevity Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Process:

Interested candidates are encouraged to submit a resume and cover letter detailing their relevant experience and qualifications to [email protected]

Join our team and contribute to enhancing the wellness and longevity of our patients through compassionate care and exceptional service!