Big Leap Health Inc. Business Operations Lead New York, NY · Full time

You will be employee #1 , reporting to the Founder & CEO while working hand-in-hand with our CTO & COO. You will be responsible for driving business development, sales & growth strategy activities as we sign and onboard our next dozens of customers. You’ll own strategic projects related to sales operations & reporting. This is an opportunity to get on the ground floor of a rapidly growing 0 —> 1 startup.


About Big Leap

Big Leap Health is democratizing access to breakthrough mental health treatments. We connect people with vetted clinics who provide treatments such as Spravato, TMS & more covered by insurance.

At Big Leap Health, we believe breakthrough mental health treatments are a pillar in the journey toward achieving our fullest potential but are often too expensive and inaccessible for most. We focus on making cutting-edge treatments like Spravato, TMS, Ketamine, and other innovative therapies accessible to all through insurance coverage. These aren't just treatments; they're gateways to resilience, empathy, hope, and strength.

We’re building technology and tools to help clinics offer these treatments more easily, while enabling patients to use their insurance benefits to receive these life changing treatments. While currently in stealth, we’ve raised $3M+ from top VCs and angels and have already signed numerous customers.

About The Role

This role is ideal for someone who is excited about being the first employee of a venture-backed business with seasoned founders who are unlocking market access for new mental health treatment modalities.

Your role will involve (but will not necessarily be limited to) the following responsibilities and activities:

  • Own the day-to-day management of our clinic partners including facilitating onboarding, supporting contract negotiation & execution
  • Drive the build-out and maintenance of reporting dashboards, tech stack, and resource bases; memorialize best practices via continued build of GTM & Business Development Strategy playbook
  • Create reports and dashboards to track our go-to-market & clinic onboarding progress
  • Perform ongoing and ad-hoc data analysis to support decision-making
  • Execute on strategic initiatives to facilitate business development & sales operations (e.g. CRM selection, pipeline management, etc.)
  • Coordinate with operations & engineering to manage & deliver on customer requests

About You

  • Experience working in an early stage startup is required
  • Experience working in the healthcare industry or can demonstrate evidence of quickly ramping up on new sectors (e.g., through experience in high-intensity roles such strategy consulting, investment banking or high-performing startup cultures)
  • Located in the New York area and excited to work in a hybrid environment
  • Enjoys quickly converting ambiguity into structure and action
  • Embraces an ownership mentality, entrepreneurship and a strong sense of urgency
  • Excellent verbal, written, and visual communication skills
  • Strong technical proficiency (e.g., comfortable using Google Sheets and sales/marketing tools)
  • Passionate about the future of breakthrough mental healthcare treatment
  • Thrives in a fast-paced and high-performance culture

Application and Hiring Process

  1. Submit your resume and any supporting materials
  2. A 30 minute screening call with our Founder & CEO.
  3. A take-home exercise (~3-4h)
  4. 1 (or 2) x 40m interviews (ideally in person) – one of which will be more skills-focused (technical), and the other more fit/culture-focused
  5. Decision

What’s in it for you

  • Culture of Excellence: Our leadership team has decades of experience at successful VC backed startups with several exits, and we’re devoted to applying lessons learned to transforming mental health treatment for those most in need.

  • Strong Apprenticeship & Coaching: We expect all our early hires to grow into leaders in our company and the industry, and we are committed to helping you get there.

  • Joining the Ground Floor: This is an opportunity to join the formative stages of a company that is democratizing access to a rapidly evolving field of healthcare that is transforming mental health across the country. We’re at an exciting inflection point, and you’ll be working with a world-class team and given the opportunity to learn and grow rapidly.

You’ll also enjoy the following benefits:

  • Industry-leading cash and equity compensation for a startup of our stage
  • Generous equity
  • Health, dental, and vision benefits
  • New company Apple laptop
  • $1,000 home office budget

$130,000 - $170,000 a year

Compensation range for this position is $130,000 to $170,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

At Big Leap Health, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.


$130,000 - $170,000 per year