Better U Operations Supervisor Los Angeles, CA · Full time

Apply for Operations Supervisor

Better U is an alternative mental health company focused on improving the human experience. We offer clinician-prescribed psychedelic therapies for those wanting to experience an alternative to traditional medications. Our program supports individuals looking to improve their mental health and achieve long-term success!

About the job

Location: 7060 Hollywood Blvd, Suite 520, Los Angeles, CA 90028

Website: www.betterucare.com

Better U is a fast-growing telemedicine startup revolutionizing mental health care through affordable and innovative treatments (HRT, ketamine therapy, integrative psychiatry, psychotherapy). We are seeking a driven, highly organized professional to join our team in our West Hollywood office. This is a unique opportunity to be part of a scrappy, fast-paced environment where you'll play a pivotal role in scaling operations, driving operational success, and fostering innovation.

Role Summary

The Operations Supervisor oversees day-to-day operations for a growing telehealth organization, supporting clinical, administrative, and cross-functional teams to ensure high-quality, efficient service delivery.

Key Responsibilities:

Team & Operations Management

• Manage and support a multidisciplinary team of clinical and administrative staff to achieve operational goals and KPIs.
• Drive operational excellence initiatives by improving workflows, processes, and cross-functional coordination.
• Contribute to a culture of high performance, collaboration, and proactive problem-solving.
• Apply knowledge of telehealth, healthcare insurance, billing, credentialing, and compliance to improve operational efficiency and revenue cycle performance.

Financial & Strategic Operations

• Support the development of operational plans and budgets in partnership with leadership and finance.
• Monitor key operational and financial metrics, helping to ensure compliance with healthcare, insurance, billing, and credentialing requirements.
• Assist with the preparation of operational reports, summaries, and metrics for leadership review.
• Collaborate with executive leadership to translate organizational strategy into executable operational plans.

Performance, Growth & Scaling

• Develop, track, and report on KPIs to monitor performance across clinical and administrative operations.
• Identify opportunities to improve efficiency, patient experience, and scalability of telehealth services.
• Support growth initiatives such as new service lines, markets, or workflow improvements.

Project Management & Systems

• Manage or support key operational projects, including new program launches, process rollouts, and system enhancements.
• Partner with IT/tech teams and vendors to ensure operational systems are reliable, secure, and aligned with privacy and security requirements (e.g., HIPAA).
• Use data, dashboards, and analytics tools to inform operational decisions and provide insights to leadership.

Vendor, Partner & Stakeholder Coordination

• Maintain effective relationships with key vendors, payers, technology partners, and external stakeholders.
• Coordinate operational aspects of B2B relationships, employer/health plan partnerships, and other strategic collaborations as needed.
• Serve as a liaison to pharmacies, supply chain partners, and clinical teams, including external medical entities and clinicians.

Qualifications

• Experience managing or leading teams in healthcare, telehealth, or a related clinical/administrative environment (experience with multi-site or virtual care teams is a plus).
• 5 + years of experience in operations management, preferably in a startup, healthcare, or digital health setting.
• Strong comfort with financial and operational metrics (e.g., forecasting support, budgeting, KPI tracking, compliance awareness).
• Demonstrated success in process improvement, KPI management, and supporting growth or scaling initiatives.
• Bachelor’s degree in business, health administration, or related field (advanced degree a plus). Candidates with clinical backgrounds (e.g., PMHNP, LCSW) and significant operational experience are also encouraged to apply.
• Excellent leadership, communication, and organizational skills with a hands-on, collaborative mindset.
• Proficiency with project management and CRM tools (Monday, Salesforce, GoHighLevel) and comfort working with data and dashboards.
• Experience in mental health, telehealth, or digital health operations is strongly preferred.

**TO APPLY: Only applications on this form will be considered and scheduled for an interview:**

https://docs.google.com/forms/d/e/1FAIpQLSdpH1N-RNiSdrJc6DYhlm0SqDusK6B92kIGfSKrcPCfDAuUng/viewform?usp=sharing&ouid=107248645410058505336

Equal Opportunity Employer:

Better U is an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or any

other characteristic protected by federal, state, or local laws.

For more information about Better U, visit our website at betterucare.com.

https://www.youtube.com/watch?v=4739AW0Havo

Pay averages to around $33 - $45/hour - will share full compensation details and answer questions during the interview process.