Better U Clinical Operations Manager Los Angeles, CA · Full time

Apply for Clinical Operations Manager

Better U is an alternative mental health company focused on improving the human experience. We offer clinician-prescribed psychedelic therapies for those wanting to experience an alternative to traditional medications. Our program supports individuals looking to improve their mental health and achieve long-term success!

About the job

Location: 7060 Hollywood Blvd, Suite 520, Los Angeles, CA 90028

Website: www.betterucare.com

What You Will Own

You will manage the full operational infrastructure of Better U Clinical, including clinical support teams, care coordination, provider relations, compliance workflows, and patient experience systems. You will support and coordinate with our network of independent licensed providers, ensuring they have everything they need to deliver exceptional care. You will identify operational gaps, build solutions, and execute with precision. You will be the person who makes sure nothing falls through the cracks, ever.

To Be a Strong Fit, You Embody Our Core Values

Ruthless Prioritization Progress over perfection, always. We move quickly to drive real impact and we never compromise on clinical or operational standards of excellence. You know the difference between what matters and what just feels urgent, and you act accordingly.

Patient First, Always Every system we build, every process we design, every decision we make is filtered through one question: is this good for the person on the other side of the care? We design and deliver like we are supporting someone we love. We prioritize responsiveness, peace of mind, and outcomes. We empower patients with truth, clarity, and genuine support.

One Team, Moving Fast We are aligned in purpose and speed. We gather diverse perspectives, clear paths for each other, and communicate with clarity and respect. There is no room for silos here. We move together or we do not move at all.

Radical Ownership, Relentless Execution We do not just manage tasks. We own outcomes. We act with urgency and precision, anticipate problems before they become crises, and meet every challenge with grit and pragmatism. We embrace technology and innovation to deliver better results for patients and providers alike.

Mission Over Ego We are ruthlessly aligned to why Better U Clinical exists and we leave ego at the door. We disagree openly and commit fully. We do not tolerate politics, information hoarding, or anything that slows down the people we are here to serve. Honesty, transparency, and respect are non-negotiable.

Sustained Integrity in Every Detail In clinical operations, accuracy is not optional. We earn trust by obsessing over quality, clarity, and precision in everything we do. We sweat the details because outcomes depend on them and because the people we support deserve nothing less.

Why You Will Love Working Here

Better U Clinical is not a traditional healthcare company. We are building the operational infrastructure that allows independent licensed providers to deliver the most advanced, personalized, and compassionate mental healthcare available anywhere. You will work alongside a team that genuinely believes in the mission, moves fast, and holds itself to an exceptionally high standard.

You will have real ownership from day one. You will see the direct impact of your work in the outcomes of the patients our providers serve. You will be part of something that is changing lives in ways that most healthcare companies never get close to.

Competitive compensation, benefits, and the opportunity to help shape the future of mental healthcare. We are just getting started.

Key Responsibilities:

Team & Operations Management

• Manage and support a multidisciplinary team of clinical and administrative staff to achieve operational goals and KPIs.
• Drive operational excellence initiatives by improving workflows, processes, and cross-functional coordination.
• Contribute to a culture of high performance, collaboration, and proactive problem-solving.
• Apply knowledge of telehealth, healthcare insurance, billing, credentialing, and compliance to improve operational efficiency and revenue cycle performance.

Financial & Strategic Operations

• Support the development of operational plans and budgets in partnership with leadership and finance.
• Monitor key operational and financial metrics, helping to ensure compliance with healthcare, insurance, billing, and credentialing requirements.
• Assist with the preparation of operational reports, summaries, and metrics for leadership review.
• Collaborate with executive leadership to translate organizational strategy into executable operational plans.

Performance, Growth & Scaling

• Develop, track, and report on KPIs to monitor performance across clinical and administrative operations.
• Identify opportunities to improve efficiency, patient experience, and scalability of telehealth services.
• Support growth initiatives such as new service lines, markets, or workflow improvements.

Project Management & Systems

• Manage or support key operational projects, including new program launches, process rollouts, and system enhancements.
• Partner with IT/tech teams and vendors to ensure operational systems are reliable, secure, and aligned with privacy and security requirements (e.g., HIPAA).
• Use data, dashboards, and analytics tools to inform operational decisions and provide insights to leadership.

Vendor, Partner & Stakeholder Coordination

• Maintain effective relationships with key vendors, payers, technology partners, and external stakeholders.
• Coordinate operational aspects of B2B relationships, employer/health plan partnerships, and other strategic collaborations as needed.
• Serve as a liaison to pharmacies, supply chain partners, and clinical teams, including external medical entities and clinicians.

Qualifications

• Experience managing or leading teams in healthcare, telehealth, or a related clinical/administrative environment (experience with multi-site or virtual care teams is a plus).
• 5 + years of experience in operations management, preferably in a startup, healthcare, or digital health setting.
• Strong comfort with financial and operational metrics (e.g., forecasting support, budgeting, KPI tracking, compliance awareness).
• Demonstrated success in process improvement, KPI management, and supporting growth or scaling initiatives.
• Bachelor’s degree in business, health administration, or related field (advanced degree a plus). Candidates with clinical backgrounds (e.g., PMHNP, LCSW) and significant operational experience are also encouraged to apply.
• Excellent leadership, communication, and organizational skills with a hands-on, collaborative mindset.
• Proficiency with project management and CRM tools (Monday, Salesforce, GoHighLevel) and comfort working with data and dashboards.
• Experience in mental health, telehealth, or digital health operations is strongly preferred.

**TO APPLY: Only applications on this form will be considered and scheduled for an interview:**

https://docs.google.com/forms/d/e/1FAIpQLSdpH1N-RNiSdrJc6DYhlm0SqDusK6B92kIGfSKrcPCfDAuUng/viewform?usp=sharing&ouid=107248645410058505336

Better U Clinical is an equal opportunity employer committed to building a diverse and inclusive team:

Better U Clinical is a management services organization. Clinical care is provided exclusively by independent licensed healthcare providers. Better U Clinical does not practice medicine or provide clinical services directly. All qualified applicants will receive consideration for

employment without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or any

other characteristic protected by federal, state, or local laws.

For more information about Better U, visit our website at betterucare.com.

https://www.youtube.com/watch?v=4739AW0Havo

Compensation:

• $100,000–$104,000 annualized equivalent ($48-50/hour)
• Flexible PTO and Paid Holidays
• Employee discounts on treatments