We are seeking a driven, organized, and team-focused Assistant Manager to serve as the on-site lead at our medical spa, reporting to the Regional Manager and Owner.
Our medical spa specializes in advanced aesthetic and wellness treatments including injectables, laser hair removal, BBL photofacials, skin rejuvenation, microneedling, chemical peels, body contouring, hormone replacement therapy, medical weight loss, and more. The Assistant Manager is responsible for delivering on sales targets, coaching the front-of-house team, ensuring operational excellence, and taking ownership of daily clinic operations. As Benefit Management continues to grow across Arkansas, Georgia, and Missouri, this role offers a direct path into Regional Manager and multi-unit leadership opportunities.
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Minimum 2 years of customer-facing experience in a medical spa, healthcare, beauty, hospitality, or retail leadership setting
- Prior supervisory or shift-lead experience preferred
- Comfortable directly supervising and coaching a team of 3–7 front-of-house and support staff
- Proven sales record, including membership sales, package sales, or consultative closing
- Comfortable being compensated on a performance-based model tied to clinic-wide results
- Zenoti experience preferred; proficiency with comparable EMR/practice management or POS systems required
- Familiarity with medical spa compliance basics, including HIPAA, patient documentation standards, and ensuring services are scheduled in line with Good Faith Exam requirements
- Strong communication, coaching, and conflict-resolution skills
- Comfortable with KPI reporting, scheduling, and basic financial oversight
- Professional appearance and polished demeanor
- Available to work some evenings, weekends, and to flex coverage as needed
Responsibilities
- Support the Regional Manager and Owner in achieving monthly sales, membership, and KPI targets
- Drive clinic-wide revenue performance, including total sales, membership growth, and add-on penetration
- Lead the front-of-house team in delivering exceptional client experiences
- Lead daily team huddles to review sales targets, pipeline, and clinic priorities
- Open and close the clinic, manage cash handling, and oversee end-of-day reconciliation
- Coach Spa Coordinators on sales conversations, scripts, add-on suggestions, and membership closings
- Monitor scheduling, staffing coverage, and team productivity
- Support compliance with company protocols, including GFE documentation, charting, and HIPAA
- Maintain accurate operational reporting in Zenoti or designated EMR
- Address client concerns and escalations with professionalism
- Partner with clinical leadership to ensure smooth coordination between front desk and treatment rooms
- Contribute to inventory oversight, retail merchandising, and clinic presentation
Benefits May Include
- Hourly base pay plus monthly commission tied to clinic-wide sales performance
- Eligibility to participate in membership sales productivity bonus pool
- Employee discounts on treatments and products
- Career growth opportunities into Regional Manager and multi-unit roles
- Health insurance benefits at select locations
- Retirement savings options at select locations
- Paid training and ongoing leadership development
- Supportive and team-oriented environment
Ideal Candidates Are
- Natural leaders who lift their team up
- Sales-minded and goal-oriented
- Organized, dependable, and detail-focused
- Strong communicators with excellent coaching instincts
- Calm under pressure and great at problem-solving
- Comfortable with high-end clientele
- Team players who take ownership
Some evenings and weekends required.