Beeline Charters & Tours
Customer Service Agent (CSA)
Remote
·
Full time
Company website
The Customer Service Agent (CSA) at Seattle Express is a seasonal, fully remote position responsible for assisting guests with cruise and airport shuttle bookings, answering inbound calls, and delivering exceptional customer support.
Description
The Customer Service Agent (CSA) at Seattle Express plays a key role in ensuring a smooth guest experience by handling reservations, resolving inquiries, and providing information about services and local attractions. The role requires strong communication skills, computer literacy, and the ability to multitask in a high-call-volume environment.
Position Details:
• Seasonal (April–September)
• Remote | Part-Time & Full-Time (25–40 hrs/week)
• Shifts available: Morning, Afternoon, Evening
• Requires PC/laptop and reliable internet (headset provided)
Key Skills:
• Customer service and sales experience
• Comfortable navigating reservation systems
• Calm, resourceful, and professional under pressure
• Tourism/hospitality background a plus
CSAs are the voice of Seattle Express, helping guests book their journey and feel confident about their trip from start to finish.
Salary
$21 - $21 per hour