Beehive Plumbing Inc Service Dispatcher Salt Lake City, UT · Full time

The Dispatcher works directly with our customers and our plumbers to ensure we provide the right service at the right time. An excellent communicator, they are vital to keeping our daily operations running smoothly.

Description

WHO WE ARE

We are trustworthy professionals delivering an exceptional customer experience. Beehive Plumbing believes it is very important to execute our core values in our job and in our home life. We are respectful, honest, accountable, dependable, caring, clean problem solvers with proactive communication. If this sounds like you, we need you on our team! 


PRIMARY RESPONSIBILITIES


The Primary duties include the following:


  • Answer phone calls 
  • Book appointments using dispatch software
  • Plan routes and schedules for technicians
  • Review all bookings provided by CSRs
  • Confirm appointments and inform customers of any delays
  • Schedule and dispatch all deliveries to technicians
  • Open/Close Jobs
  • Invoicing
  • Follow Up calls with customers
  • Miscellaneous office duties as assigned



SKILLS


  • Must be reliable and extremely trustworthy.
  • Customer service
  • Problem Solving
  • Must be proficient in G-Suite or related programs.
  • Must be able to learn new software systems.
  • Excellent organizational skills and attention to detail.


QUALIFICATIONS


Required

  • Prior experience in CSR role
  • Proficient with computers


Preferred

  • Prior dispatching experience


PHYSICAL REQUIREMENTS


  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Beehive Plumbing is an Equal Opportunity Employer, M/F/D/V. Beehive Plumbing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Beehive Plumbing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. 

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.



Salary

$18 - $26 per hour