Be Pure Organic Salon Director of Operations & Guest Experience Pittsburgh, PA · Full time Company website

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Be Pure Organic Salon & Elora Wellness is a clean, elevated salon and ritual company in Pittsburgh, PA. We focus on providing exceptional guest experiences, using organic and high-quality products, and creating a supportive, professional environment for our team. As we continue to grow, we are committed to building strong systems, consistent operations, and a culture where both guests and staff thrive.

Director of Operations & Guest Experience

Be Pure Organic Salon — Pittsburgh, PA (In Person)

Overview

Operations First. Experience Always.

Be Pure Organic Salon is entering a new season of growth. With a newly completed remodel and an evolving brand, we are ready for stronger operational leadership to bring structure, consistency, and clarity to the business.

We are looking for a Director of Operations & Guest Experience to take ownership of the day-to-day operations of the salon—ensuring the business runs smoothly, the team is supported and accountable, and every guest experience reflects the level of care and quality we stand for.

This is a hands-on leadership role for someone who can bring order to moving parts, build systems that last, and create a calm, well-run environment for both team and guests.

What You’ll Own

Daily Operations

• Own the day-to-day operational performance of the salon
• Ensure a smooth, organized, and professional daily flow
• Identify inefficiencies and implement practical improvements
• Create structure that allows the business to run consistently

Guest Experience

• Own and elevate the full guest journey from booking to checkout
• Ensure front desk performance and hospitality standards are consistent
• Handle and resolve guest concerns with professionalism and care
• Continuously refine the overall client experience

Team Leadership & Accountability

• Set clear expectations for professionalism, performance, and behavior
• Hold the team accountable to systems and standards
• Provide consistent support, direction, and follow-through
• Assist with onboarding and development of new team members

Systems & Organization

• Build and document SOPs, workflows, and operational systems
• Create clarity in communication and execution across the salon
• Organize backend processes to support long-term growth
• Bring structure to areas that currently lack consistency

Leadership Partnership

• Partner with ownership to execute business priorities
• Translate ideas into clear, actionable steps
• Act as a steady operational leader within the business

What Success Looks Like

• Daily operations run smoothly with low intervention
• The salon feels calm, structured, and well-managed
• Guests experience consistent, high-quality service
• The team is supported, accountable, and aligned
• Systems are in place and followed consistently
• The business is operationally stable and positioned for growth

Who This Role Is For

• Someone who naturally takes ownership and follows through
• A strong operator who brings structure without creating rigidity
• Calm under pressure and confident in decision-making
• Experienced in managing people, processes, and daily operations
• Someone who sees what’s missing—and builds it

Compensation & Schedule

• Full-time, in-person role
• Compensation: $18-$24 hr.
• Schedule: Based on salon operating hours, including some evenings and weekends

Why Join Be Pure Organic Salon

• Be part of a growing, evolving brand with a strong foundation
• Step into a role where your impact is immediate and visible
• Work closely with ownership while having real operational ownership
• Help shape the next phase of the business