Battle Creek Family Care Receptionist Battle Creek, MI · Full time

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We believe in providing the most comprehensive healthcare for you and your family. Our staff strives to provide our patients with the highest quality of service, no matter how common, rare, simple, or complex the patient’s care is.

A huge part of our goal is to maintain and promote our patient’s good health through regular preventative medicine visits and routine screening tests as indicated by age, as well as family and personal medical history. You will be assigned to one of our health care providers and we will do our best to maintain continuity of care so that you can develop a close trusting relationship with your provider. We strive to make sure that an ample amount of time is spent with our patients at each visit to make sure that they are in full understanding about their care and proper procedural treatment.

We focus not only on treatment, but wellness, quality of life, care management, prevention, and education for all of our patients.

Job Summary:

The Practice Support Assistant/Receptionist is responsible for front desk operations in a medical office, including answering phones, greeting patients, scheduling, registration, insurance verification, collecting payments, medical record management, and providing general administrative support. This role requires a professional demeanor, strong organizational skills, and a commitment to providing excellent customer service in a clinical environment.

Key Responsibilities:

• Greet patients and visitors; provide excellent customer service.
• Answer telephones, take messages, route calls, and provide information per service standards.
• Register patients and confirm demographic and insurance information.
• Determine co-payments and collect payments (current and past due).
• Schedule and coordinate patient appointments, tests, and referrals.
• Maintain patient medical records and ensure confidentiality of all health information.
• Enter charges and payments accurately into the practice management system.
• Perform general clerical duties including copying, filing, faxing, sorting mail, and ordering supplies.
• Prepare and retrieve patient files and perform patient check-in.
• Format, type, and proofread correspondence and reports.
• Maintain provider schedules (appointments, meetings, cancellations, add-ons).
• Prepare and verify daily deposit and complete deposit verification forms.
• Maintain a clean and safe work environment and report any equipment malfunctions.
• Participate in special projects and complete tasks as assigned by management.
• Stay current with required training and department-specific education.
• Demonstrate hospital safety and infection control practices.
• Ensure respectful and professional interactions with patients, families, staff, and coworkers.

Qualifications:

• Education: High School Diploma or GED required.
• Experience: 3–6 months of related experience required; prior medical office experience and familiarity with insurance highly preferred.
• Skills & Competencies:
• Keyboarding and computer skills
• Prior experience with EMR/EHR systems (preferred)
• Accurate filing and strong organizational skills
• Excellent verbal and written communication skills
• Professional demeanor and strong customer service orientation
• Ability to prioritize tasks and manage time effectively
• Excellent basic math skills
• Proficient with basic office equipment (copiers, fax machines, etc.)
• Ability to maintain strict confidentiality and demonstrate integrity
• Team-oriented and able to work effectively with others

Physical Requirements:

• Regular walking, standing, stooping, bending, and sitting
• Some light lifting
• Ability to work in a fast-paced office environment

Preferred Qualifications:

• Experience handling insurance verification and co-pay collection
• Familiarity with scheduling software and EHR platforms
• Demonstrated ability to manage a multi-line phone system