Bateman Horne Center of Excellence Clinical Registered Nurse Remote · Full time Company website

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The Bateman Horne Center (BHC) is a nonprofit medical clinic and research center dedicated to improving the lives of people with ME/CFS, Long COVID, fibromyalgia, dysautonomia, and other complex chronic conditions. We combine compassionate, patient‑centered medical care with evidence‑based education and research to improve quality of life and expand access to effective treatment. Our team works collaboratively, values curiosity and empathy, and is committed to advancing care for conditions that are often misunderstood and underserved.

Key Responsibilities

• Triage incoming patient calls, portal messages, and telehealth concerns using strong clinical judgment
• Manage and support provider inbox workflows, including clinical review, prioritization, and response coordination
• Oversee prior authorizations (PA) process for medications, procedures, and equipment, and manage more complex PAs as needed.
• Oversee MA staff to ensure follow-through on care plans and patient needs
• Assign patient visit Intakes to either MA or RN, depending on complexity
• Oversee new patient medical records management and chart preparation
• Collaborate closely with the RN Case Manager and providers to address complex or evolving
• patient conditions
• Assess and assist in managing acute and chronic patient issues through virtual care modalities and in-person to determine the appropriate level of care, including escalation when needed
• Perform limited in-clinic nursing support and procedures
• Prepare disability letters, letters of medical necessity (LMNs), FMLA, STD forms, academic accommodations, and medical documentation in collaboration with providers.
• Maintain accurate, timely documentation in the Athena electronic medical record (EMR)

Patient Education

• Provide patient education via phone, electronic communication, and in-person on diagnoses, medications, and care plans
• Assist in developing educational packets and opportunities for group education.
• Assist in developing educational tools in collaboration with the Education Director/Liaison.

 

Case Management for Complex Patients – Per RN Case Manager delegation

 

• Assist in identifying case management for high-risk patients.
• Provide interim RN check-ins and ongoing care coordination.
• Communicate with specialists, family members, and home health agencies as needed.
• Serve as a patient advocate for severely ill or homebound patients.

Administrative

• Assist with onboarding and training of medical assistants, contracted providers, and other clinical staff as needed.
• Work with CMIS on Athena EMR updates and staff training
• Assist CMIS and CROM on staff education and training for emergencies and required clinical recertifications.

Qualifications

• Active Registered Nurse (RN) license in good standing. BSN is preferred
• Minimum 3 years of clinical nursing experience (ambulatory or acute care preferred)
• Demonstrated expertise in clinical triage and remote patient assessment
• Experience managing high-volume patient communication (calls, portals, telehealth, inbox)
• Strong critical thinking and decision-making skills

Preferred Qualifications

• Experience in telehealth and nursing triage roles
• Familiarity with chronic disease management in outpatient settings
• Experience with EMR inbox management and workflow prioritization
• Procedural skills (e.g., injections, IV therapy, specialty treatments)
• Familiarity with disability paperwork and medical necessity documentation

Why Join Us

• Innovative care model with strong emphasis on telehealth and care access.
• Collaborative, team-based care model
• Meaningful work with medically complex and underserved patients
• Participate and contribute to cutting-edge medical care for these underserved patients
• Opportunities for professional growth and skill development
• Opportunities to build expertise in remote clinical care and triage
• Supportive leadership and clinical team environment