BasePoint Academy Medical Liaison North Richland Hills, TX · Full time

Apply for Medical Liaison

BasePoint Academy mission is to bring accessible, understandable, efficient and effective behavioral healthcare to our patients and their families. Our caring licensed counselors, social workers, nurse practitioners and psychiatrists have been providing state of the art patient centric care for over a decade. At BasePoint Academy, we are committed to providing the highest quality treatments utilizing evidence-based principles in a family oriented, safe environment. At BasePoint Academy, servant leadership is a philosophy in which the main goal of the leader is to serve. This is different from traditional leadership which typically employs a top-down leadership model. Our leaders put the needs of others first and help people develop and perform as highly as possible. This takes shape in all staff town halls, employee surveys, discussing company financials, employee recognition programs among many other initiatives. Employees are the most important people in the organization because they take care of our patients.

Who We Are

At BasePoint, we believe every teen and young adult deserves hope, healing, and a future filled with possibilities. Our mission is to empower individuals and families through compassionate, evidence-based care that is grounded in both clinical excellence and human connection. When you join our team, you become part of a community built on resilience, servant leadership, and the commitment to always ask: “What Would I Want for My Family?”

What You’ll Do

As a Medical Liaison, you will play a key role in creating an environment where patients and families feel supported, safe, and inspired to grow. Your responsibilities include:

Provider & Clinical Support

• Manage and distribute weekly and daily provider schedules.
• Assist RN staff by preparing charts ahead of scheduled provider visits to ensure accurate documentation and efficient workflow.
• Pull and prepare PMP (Prescription Monitoring Program) records and upload/insert into the patient chart.
• Provide patient medical escort and virtual visit support as needed.
• Manage and track provider visit logs to ensure balanced workloads.
• Conduct daily audits of visits and monitor timely documentation closure.
• Support UR feedback processes, including scheduling peer reviews.
• Assist with the closed-notes audit process to ensure compliance with organizational standards.

Scheduling & Coordination

• Coordinate and schedule family visits in partnership with clinical teams.
• Schedule and manage company admissions aligned with provider availability.
• Facilitate provider communication throughout the day to ensure smooth operations.
• Coordinate prompt rescheduling or coverage when a provider is absent or unavailable.
• Help organize visit schedules and collaborate across departments to optimize workflows.

Performance & Compliance

• Complete chart audits to confirm accuracy, completeness, and compliance with BasePoint, state, and payer standards.
• Ensure providers meet required benchmark visit volumes each week and proactively address barriers.
• Track and analyze provider productivity, accountability, and quality metrics.
• Provide regular reports to the Executive Director outlining visit benchmarks, trends, and opportunities for improvement.
• Collaborate with leadership to develop strategies to increase productivity and streamline provider workflows.
• Participate in quality improvement initiatives, audits, and reporting as requested.
• Performance in this role is directly tied to provider productivity and documentation timeliness; success is reflected when providers meet or exceed established visit and documentation benchmarks.

Success Metrics

• Success in this role is measured through outcomes tied to provider efficiency, compliance, and workflow optimization, and demonstration of BasePoint’s Core Values in daily responsibilities. Key indicators include:
• Providers consistently meet or exceed weekly visit benchmarks.
• Timely closure of provider documentation in alignment with organizational standards.
• Accurate, compliant chart audits with minimal corrections required.
• Efficient scheduling with minimal last-minute rescheduling or coverage gaps.
• Balanced provider workloads supported by well-maintained visit logs.
• Demonstrated workflow improvements resulting in reduced delays or bottlenecks.
• Clear operational impact through increased productivity, compliance, and support of program goals.

Every day, your work will help transform lives—building stronger minds, healthier families, and brighter futures.

What We’re Looking For

• 1+ years of medical scheduling experience required.
• 2 years of healthcare office experience preferred.
• Prior experience as a Medical Assistant strongly preferred.
• Strong customer service skills with the ability to multitask and support fast-paced clinical workflows.

The BasePoint Difference – Our Core Values in Action

Courage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity.

Spirit of Grit – We bring perseverance, endurance, and passion to everything we do—even when it isn’t easy.

WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence.

Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thrive

These values guide every decision, every interaction, and every step of our journey together.

What We Offer

• Medical, Dental & Vision Insurance
• 401(k)
• Life Insurance + AD&D
• Short-Term & Long-Term Disability
• Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance
• Employee Assistance Program
• Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays
• A culture of growth, recognition, and celebration

Why Join Us?

At BasePoint, you won’t just have a job—you’ll have a mission. You’ll be part of a team that cares deeply for one another, that shows up every day with grit and compassion, and that never loses sight of the fact that the work we do changes lives.

Apply today and become a vital part of a team where courage, grit, family, and care for one another make the difference.

This position requires valid U.S. work authorization. The company does not provide visa sponsorship now or in the future.