BasePoint Academy Lead Access Specialist Arlington, TX · Full time

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BasePoint Academy mission is to bring accessible, understandable, efficient and effective behavioral healthcare to our patients and their families. Our caring licensed counselors, social workers, nurse practitioners and psychiatrists have been providing state of the art patient centric care for over a decade. At BasePoint Academy, we are committed to providing the highest quality treatments utilizing evidence-based principles in a family oriented, safe environment. At BasePoint Academy, servant leadership is a philosophy in which the main goal of the leader is to serve. This is different from traditional leadership which typically employs a top-down leadership model. Our leaders put the needs of others first and help people develop and perform as highly as possible. This takes shape in all staff town halls, employee surveys, discussing company financials, employee recognition programs among many other initiatives. Employees are the most important people in the organization because they take care of our patients.

Who We Are

At BasePoint, we believe every teen and young adult deserves hope, healing, and a future filled with possibility. Our mission is to empower individuals and families through compassionate, evidence-based care that is grounded in both clinical excellence and human connection. When you join our team, you become part of a community built on resilience, servant leadership, and the commitment to always ask: “What Would I Want for My Family?”

What You’ll Do

As a Lead Access Specialist, you will play a key role in creating an environment where patients and families feel supported, safe, and inspired to grow. You will:

• Provide safe transportation for patients to and from the facility.
• Communicate pick up/drop off times and locations to families.
• Ensure patients adhere to established guidelines and employ appropriate crisis intervention and de-escalation techniques according to policy and procedure.
• Responsible for the non-mechanical upkeep of BasePoint vans, ensuring cleanliness inside the vehicles, reporting damage and mechanical problems for repairs.
• Conduct Pre- and Post-trip vehicle inspections to ensure the safety of the vehicle.
• Monitor and facilitate vehicle maintenance requests for all site-level fleet.
• Assist with milieu management to include front office coverage, check-in/out process, line of sight, educational support, dismissal, and administrative duties as required.
• Identify, evaluate, and update routes for the site to create efficiency in the transportation of patients.
• Monitor and facilitate vehicle maintenance requests for all site-level fleet.
• Oversee the Transportation Database, providing daily oversight of route availability and patient attendance.
• Conduct video reviews to ensure compliance with program guidelines and standards.
• Orient and instruct new drivers regarding job duties and provide continual training for the transportation team.
• Assist Executive Director in assessing route coverage needs, conducting interviews, providing feedback on performance reviews, and providing ongoing support for drivers.
• Complete Environment of Care Rounds in collaboration with the Executive Director.
• Assist the Executive Director in identifying, requesting, and monitoring facility maintenance needs.
• Other duties as assigned.

What We’re Looking For

• High school diploma or GED
• Previous clinical experience in a behavioral practice.
• Are passionate about serving youth and families with integrity and compassion
• Thrive in a collaborative, mission-driven environment

The BasePoint Difference – Our Core Values in Action

Courage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity.

Spirit of Grit – We bring perseverance, endurance, and passion to everything we do—even when it isn’t easy.

WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence.

Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thrive

These values guide every decision, every interaction, and every step of our journey together.

What We Offer

· Medical, Dental & Vision Insurance

· 401(k)

· Life Insurance + AD&D

· Short-Term & Long-Term Disability

· Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance

· Employee Assistance Program

· Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays

· A culture of growth, recognition, and celebration