BasePoint Academy Information Technology Support Analyst Dallas, TX · Full time

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BasePoint Academy mission is to bring accessible, understandable, efficient and effective behavioral healthcare to our patients and their families. Our caring licensed counselors, social workers, nurse practitioners and psychiatrists have been providing state of the art patient centric care for over a decade. At BasePoint Academy, we are committed to providing the highest quality treatments utilizing evidence-based principles in a family oriented, safe environment. At BasePoint Academy, servant leadership is a philosophy in which the main goal of the leader is to serve. This is different from traditional leadership which typically employs a top-down leadership model. Our leaders put the needs of others first and help people develop and perform as highly as possible. This takes shape in all staff town halls, employee surveys, discussing company financials, employee recognition programs among many other initiatives. Employees are the most important people in the organization because they take care of our patients.

Who We Are

At BasePoint, we believe every teen and young adult deserves hope, healing, and a future filled with possibilities. Our mission is to empower individuals and families through compassionate, evidence-based care that is grounded in both clinical excellence and human connection. When you join our team, you become part of a community built on resilience, servant leadership, and the commitment to always ask: “What Would I Want for My Family?”

What You’ll Do

As an IT Support Analyst, you will play a key role in creating an environment where patients and families feel supported, safe, and inspired to grow. You will:

• Provide responsive technical support to end-users, resolving hardware, software, and access issues promptly
• Troubleshoot and diagnose technical problems both remotely and on-site as needed
• Deliver a high level of customer service while managing multiple support requests
• Configure, deploy, and maintain end-user devices, including laptops, desktops, mobile devices, and peripherals
• Support onboarding and offboarding processes, including device provisioning and access setup
• Assist with user account provisioning, access changes, and deactivation within Microsoft 365 / Azure AD environments
• Maintain accuracy of user accounts, group memberships, and access permissions
• Utilize remote management and support tools to resolve issues and deploy updates
• Assist in monitoring core systems and escalate issues impacting performance or availability
• Support patching, software deployment, and endpoint security updates
• Work closely with infrastructure and security teams to support ongoing initiatives
• Document solutions and contribute to the internal knowledge base
• Participate in after-hours support or maintenance activities as needed

Every day, your work will help transform lives—building stronger minds, healthier families, and brighter futures.

What We’re Looking For

• 1–3 years of experience in IT support or helpdesk environments
• Associate or bachelor’s degree in IT or related field preferred (or equivalent experience)
• Healthcare experience is a plus, but not required
• Valid driver’s license and ability to travel between locations as needed
• Strong working knowledge of Windows environments and common business applications
• Familiarity with Microsoft 365, Azure AD (Entra), and basic identity management
• Understanding of basic networking concepts (connectivity, VPN, DNS, etc.)
• Experience using ticketing systems and remote support tools

The BasePoint Difference – Our Core Values in Action

Courage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity.

Spirit of Grit – We bring perseverance, endurance, and passion to everything we do—even when it isn’t easy.

WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence.

Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thrive

These values guide every decision, every interaction, and every step of our journey together.

What We Offer

· Medical, Dental & Vision Insurance

· 401(k)

· Life Insurance + AD&D

· Short-Term & Long-Term Disability

· Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance

· Employee Assistance Program

· Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays

· A culture of growth, recognition, and celebration

Why Join Us?

At BasePoint, you won’t just have a job—you’ll have a mission. You’ll be part of a team that cares deeply for one another, that shows up every day with grit and compassion, and that never loses sight of the fact that the work we do changes lives.

Apply today and become a vital part of a team where courage, grit, family, and care for one another make the difference.

This position requires valid U.S. work authorization. The company does not provide visa sponsorship now or in the future.