BasePoint Academy Director of Virtual Services Remote · Full time

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BasePoint Academy mission is to bring accessible, understandable, efficient and effective behavioral healthcare to our patients and their families. Our caring licensed counselors, social workers, nurse practitioners and psychiatrists have been providing state of the art patient centric care for over a decade. At BasePoint Academy, we are committed to providing the highest quality treatments utilizing evidence-based principles in a family oriented, safe environment. At BasePoint Academy, servant leadership is a philosophy in which the main goal of the leader is to serve. This is different from traditional leadership which typically employs a top-down leadership model. Our leaders put the needs of others first and help people develop and perform as highly as possible. This takes shape in all staff town halls, employee surveys, discussing company financials, employee recognition programs among many other initiatives. Employees are the most important people in the organization because they take care of our patients.

At BasePoint, we believe every teen and young adult deserves hope, healing, and a future filled with possibilities. Our mission is to empower individuals and families through compassionate, evidence-based care that is grounded in both clinical excellence and human connection. When you join our team, you become part of a community built on resilience, servant leadership, and the commitment to always ask: “What Would I Want for My Family?”

What You’ll Do

As a Virtual Programs Executive Director, you will play a key role in creating an environment where patients and families feel supported, safe, and inspired to grow. You will:

Leadership and Growth

• Leads the expansion of the virtual care program, growing service capacity while maintaining program quality and consistency.
• Designs and implements the clinic’s organizational structure, including clinical, administrative, and support functions.
• Hires, onboards, and mentors virtual staff across all departments to ensure alignment with BasePoint’s mission and values.
• Develops and executes a comprehensive strategic plan for the virtual program’s clinical and financial success.

Program Oversight

• Provides leadership and oversight of all virtual clinical services to ensure safe, effective, and compliant care delivery for acute behavioral health clients.
• Ensures integration and coordination across disciplines, including therapy, psychiatry, nursing, and case management.
• Establishes and maintains clinical protocols, treatment standards, and quality improvement initiatives for virtual operations.
• Maintains accountability for financial outcomes, including budgeting, forecasting, and managing resources efficiently.
• Monitors and improves clinical documentation, regulatory compliance, and key performance indicators (KPIs).

Collaboration and Communication

• Partners closely with the Chief Operating Officer and BasePoint’s leadership team to align virtual program strategy with organizational goals.
• Collaborates with Admissions, Utilization Review, and Finance to ensure appropriate utilization and reimbursement for virtual services.
• Works with the Sales and Marketing teams to align capacity and staffing models with projected patient volume and referral trends.
• Represents the virtual program in internal meetings, cross-departmental initiatives, and external partnerships.

People and Culture

• Builds and sustains a culture of engagement, accountability, and excellence among virtual staff.
• Drives retention, development, and succession planning efforts for all members of the virtual team.
• Conducts regular staff meetings and one-on-ones to communicate updates, provide coaching, and foster team cohesion in a virtual environment.

Compliance and Quality

• Ensures all virtual clinical services meet or exceed BasePoint’s compliance standards, including HIPAA, Joint Commission, and state licensing requirements.
• Oversees internal audits, risk management activities, and incident response processes.

Implements continuous quality improvement measures based on data, feedback, and outcomes.

Every day, your work will help transform lives—building stronger minds, healthier families, and brighter futures.

What We’re Looking For

Education: Master’s degree in counseling, Social Work, or equivalent in the behavioral health field

Experience: 5+ years of experience working as a clinician to include 2 years of previous management experience.

License: Current Texas license as an LPC, LPC-S, LMSW, LMFT, LCSW, or LCSW-S

Requirements: CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact. May be required to work flexible hours.  

The BasePoint Difference – Our Core Values in Action

Courage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity.

Spirit of Grit – We bring perseverance, endurance, and passion to everything we do—even when it isn’t easy.

WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence.

Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thrive

These values guide every decision, every interaction, and every step of our journey together.

This position requires valid U.S. work authorization. The company does not provide visa sponsorship now or in the future.