Base State Longevity Aspen Assistant Manager Aspen, CO · Full time Company website

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About Base State Longevity At Base State Longevity, we are on a mission to help our clients optimize their healthspan, recover faster, and achieve peak vitality by combining lifestyle optimization, functional wellness, and Western medicine—all under one roof. Our state-of-the-art studio bridges evidence-based medical science with high-touch restorative care to deliver a truly comprehensive health experience. Our Facility & Services: Private Contrast-Therapy Suites: Outfitted with infrared saunas and cold plunge tubs. Advanced Therapies: Hyperbaric oxygen chambers and full-body red-light therapy beds. Medical & Regenerative Care: Customized IV drips, peptide therapies, comprehensive lab testing, and physician consultations. Holistic & Functional Wellness: Dedicated massage therapy, lifestyle coaching, and tailored nutrition consultations. We are building a passionate, forward-thinking team dedicated to redefining the future of proactive health and longevity. If you thrive in an innovative, client-centric environment where functional care meets clinical precision, you’ll fit right in.

Key Responsibilities

Client Experience & Front-of-House (Coordinator Duties)

• Elevated Front Desk Leadership: Warmly greet clients, manage check-ins/outs, and maintain a pristine, welcoming, and high-end studio environment.
• Client Concierge & Education: Educate clients on our modalities (saunas, plunge, hyperbaric, red-light, IVs), answer membership inquiries, and recommend personalized packages/services.
• Modality Turnovers: Ensure contrast-therapy suites, hyperbaric chambers, and red-light areas are immaculately cleaned, sanitized, and reset promptly between appointments.
• Booking & Schedule Management: Master our booking software to optimize scheduling flow, prevent bottlenecks, and handle client inquiries via phone, email, and text.

Leadership & Administrative Operations (Assistant Manager Duties)

• Daily Floor Supervision: Support front-of-house staff and coordinators, step in during peak hours, and ensure high standards of customer service across all touchpoints.
• Inventory & Retail Management: Monitor stock levels for medical supplies, retail wellness products, linens, and suite amenities; assist with purchase orders and restocking.
• Mobile IV Coordination: Assist in dispatching and scheduling Mobile RN house calls, ensuring equipment kits are prepped and travel logistics run smoothly.
• Team Support & Training: Assist in onboarding and training new Experience Coordinators; help manage team shift schedules and break rotations.
• Operational Reporting & Issue Resolution: Handle client feedback or service hiccups with poise, escalating complex matters to the Studio Manager while resolving day-to-day operational needs.

Qualifications & Skills

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Hospitality, Health Sciences, or a related field preferred.
• Experience: 2+ years of experience in high-end hospitality, luxury spa/wellness, boutique fitness, or clinical concierge management.
• Leadership Potential: Prior experience as a team lead, supervisor, or senior coordinator looking to take the next step into management.
• Customer Service Excellence: Exceptional communication, empathy, and polished demeanor tailored to high-net-worth and wellness-focused clients.
• Tech-Savvy: Tech-forward with experience using scheduling/retail platforms.
• Operational Agility: Highly organized, detail-oriented, and capable of multi-tasking on a fast-paced floor without losing composure.
• Passion for Wellness: A genuine enthusiasm for longevity science, biohacking, functional medicine, and holistic living.

What We Offer (Perks & Benefits)

• Competitive Compensation: Competitive base hourly/salary rate + performance bonuses.
• Full Studio Access: Free or heavily discounted access to studio modalities (sauna, cold plunge, hyperbaric, red light) and employee rates on IV/medical services.
• Leadership Growth: Direct path for career advancement within a rapidly expanding longevity brand.
• Work-Life Balance: Structured, predictable shift schedules in a vibrant, positive, and healthy environment.
• Employee Perks: Retail discounts on supplements, skincare, and wellness products.