Barrage Systems LLC ServiceNow - ITOM Developer - Philippines Remote · Full time Company website

We are seeking a skilled and motivated ServiceNow ITOM Developer to join our dynamic team. As a ServiceNow expert, you will play a crucial role in designing, developing, and maintaining our ServiceNow platform to enhance IT Operations management (ITOM) processes. If you’re passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you.


At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation for clients across various sectors, including finance, healthcare, education, and government.

Join Barrage Systems to work on exciting and challenging projects in a diverse, collaborative, and supportive environment, where you can grow, learn and excel through hands-on experience, certifications, industry training and more.

Join us to create value, impact, and lasting change that moves our clients and the world forward!

The ServiceNow ITOM Developer will support the delivery of ServiceNow solutions and development efforts, with a focus on ITOM (IT Operations Management). Includes understanding the client’s needs and challenges then applying industry best practices and in-depth knowledge of ServiceNow to design a tailored solution that enhances the IT operations and performance meeting or exceeding the functional requirements. Builds a strong rapport with key project stakeholders and guides them to the adoption of the best solution. Supports change management initiatives by providing information on the “to be” solution. Leads quality assurance activities and ensures all business and technical requirements are met. Demonstrates the application and implemented IT processes to stakeholders; may assist in developing training material and providing user training.

The ServiceNow ITOM Developer will work closely with the Project Manager and the Technical Lead to ensure the solution is technically viable and to identify areas to optimize implementation efforts. Validates the configuration of IT data and assists the technical team for any required custom development. Supports or leads test plan development and execution including conducting user acceptance testing ensuring delivery meets client’s expectations.


1. Expert Guidance and Support: Provide expert guidance and support for ServiceNow implementations and development efforts, ensuring alignment with company goals and industry best practices.


2. Collaboration with Stakeholders: Collaborate with business stakeholders to gather requirements, understand their needs, and translate these into technical specifications.


3. Configuration and Customization: Configure and customize the ServiceNow platform, including ITOM, to meet specific business needs, ensuring a seamless integration with existing processes.


4. Development of Automated Workflows: Develop automated workflows and scripts to enhance operational efficiency, reduce manual efforts, and automate key processes.


5. Compliance and Standards Adherence: Ensure compliance with ITIL, ITSM, ITOM, GRC, SPM, and CMDB standards in all ServiceNow implementations and configurations.


6. Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM).


7. Continuous Improvement: Proactively identify and recommend improvements to ServiceNow processes and procedures, enhancing system functionality and user experience.


8. Knowledge Upkeep: Stay up-to-date with the latest ServiceNow features, updates, and best practices, and apply this knowledge effectively in our environment.


1. Experience: Minimum of 2 years of experience in ServiceNow Development, though candidates with less experience may be considered if they demonstrate strong knowledge and expertise.


2. Technical Expertise: Strong understanding of ServiceNow architecture, development, and best practices, with a focus on ITOM.


3. Application Knowledge: Experience with ServiceNow ITSM, ITOM, and other ServiceNow applications.


4. Standards Knowledge: Understanding of ITIL, GRC, SPM, and CMDB standards and processes.


5. Certifications: ServiceNow certifications are required. Certifications:

  • CIS-Discovery.
  • CIS-Service Mapping.
  • CIS-Event Management.


6. Communication Skills: Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.


7. Independence and Teamwork: Ability to work independently and collaboratively in a team environment, demonstrating flexibility and adaptability.

Shift and Compensation: The successful candidate will be required to work during US business hours. Recognizing the potential inconvenience this may cause to those in different time zones, we are offering a shift premium in addition to the base salary. This shift premium is our way of expressing appreciation for your flexibility and commitment.

Salary Range: ₱762,407.51 to ₱856,126.11 (Philippine Peso) per year

What We Believe

We have a steadfast commitment to diversity with the goal that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Barrage Systems has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are essential to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and the world.

Equal Employment Opportunity Statement

Barrage Systems is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Barrage Systems is committed to providing veteran employment opportunities to our service men and women.

Barrage Systems is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Barrage Systems and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Barrage Systems and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Barrage Systems or an affiliated Barrage business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the Company’s legal duty to furnish information.