Barrage Systems LLC ServiceNow - Business Analyst - Philippines Remote · Full time Company website

Barrage Systems is looking for a skilled ServiceNow Business Analyst to join our team. The successful candidate will be responsible for understanding business requirements, designing solutions using the ServiceNow platform, and driving innovation. This is an in-office position and you will be working out the Hurst Office.


At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation for clients across various sectors, including finance, healthcare, education, and government.

Join Barrage Systems to work on exciting and challenging projects in a diverse, collaborative, and supportive environment, where you can grow, learn and excel through hands-on experience, certifications, industry training and more.

Join us to create value, impact, and lasting change that moves our clients and the world forward!

Barrage Systems is looking for a skilled ServiceNow Business Analyst to join our team. The successful candidate will be responsible for understanding business requirements, designing solutions using the ServiceNow platform, and driving innovation.


  • Requirements Gathering and Analysis:
  • Collaborate with stakeholders to understand business needs.
  • Translate requirements into functional specifications for ServiceNow customization.
  • Analyze data and trends to identify areas for improvement.
  • Technical Solution Design:
  • Lead technical solution design sessions for ServiceNow applications.
  • Ensure multi-instance ServiceNow environments align with global requirements.
  • Manage and communicate ServiceNow release schedules.
  • Process Documentation and Mapping:
  • Document and map current ITSM processes.
  • Perform gap analyses against desired or best practices (e.g., Lean, ITIL).
  • Elicit and agree on requirements for request workflows and IT self-service.
  • User Support and Issue Resolution:
  • Work directly with end users to resolve escalated issues within ServiceNow.
  • Challenge ServiceNow enhancement requests and integrate process design standards.
  • Stay Informed and Innovate:
  • Keep up-to-date with ServiceNow features, releases, and best practices.
  • Recommend improvements and innovations to enhance logistics and efficiency.


  • Bachelor's degree in business, economics, or related field.
  • ServiceNow Certified Implementation Specialist (CIS) and ServiceNow Certified System Administrator (CSA).
  • Experience with the ServiceNow platform.
  • Understanding of IT service management processes.
  • Strong communication and collaboration skills.
  • Ability to gather and analyze data.
  • Familiarity with Agile development methodologies.
  • Knowledge of programming languages like JavaScript and AngularJS.

Benefits Include:

  • Health, dental, and vision insurance
  • Retirement savings plan (401k) with company match
  • Life insurance
  • Disability coverage
  • Paid Time Off

Shift and Compensation: The successful candidate will be required to work during US business hours. Recognizing the potential inconvenience this may cause to those in different time zones, we are offering a shift premium in addition to the base salary. This shift premium is our way of expressing appreciation for your flexibility and commitment.

What We Believe

We have a steadfast commitment to diversity with the goal that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Barrage Systems has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are essential to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and the world.

Equal Employment Opportunity Statement

Barrage Systems is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Barrage Systems is committed to providing veteran employment opportunities to our service men and women.

Barrage Systems is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Barrage Systems and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Barrage Systems and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Barrage Systems or an affiliated Barrage business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

  • The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the Company’s legal duty to furnish information.