We are seeking a dedicated Level 2 Desktop Support Agent to join our team. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software.
At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation for clients across various sectors, including finance, healthcare, education, and government.
Join Barrage Systems to work on exciting and challenging projects in a diverse, collaborative, and supportive environment, where you can grow, learn and excel through hands-on experience, certifications, industry training and more.
Join us to create value, impact, and lasting change that moves our clients and the world forward!
We are thrilled to present an opportunity for a motivated and tech-savvy individual to join our dynamic IT team as a Level 2 Desktop Support Agent. This role is ideal for those who are keen to advance their career in the exciting field of IT support and are committed to ensuring the smooth operation of our organization’s computer systems. As part of our dedicated IT team, you will have the opportunity to work alongside seasoned professionals, learn state-of-the-art techniques, and contribute to the maintenance and improvement of the IT infrastructure that supports our systems, networks, and data.
As a Level 2 Desktop Support Agent at Barrage Systems LLC, you will play a pivotal role in maintaining our company’s computer systems, networks, and data. This position offers a rewarding opportunity to gain hands-on experience in the field of IT support and work closely with our experienced IT team. If you are passionate about technology, have a keen eye for detail, and are eager to contribute to a dynamic and growing organization, we want to hear from you.
Responsibilities:
- Provide technical support to end users in person, over the phone, or via remote access
- Troubleshoot and resolve hardware, software, and network issues
- Install and configure computer systems and applications
- Set up and maintain user accounts
- Ensure security and privacy of systems and information
- Document technical support activities and solutions
- Collaborate with other IT team members to resolve complex issues
Requirements:
- Proven experience as a Desktop Support Agent or similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with networking concepts and protocols
- Excellent problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Relevant certifications (e.g., CompTIA A+) are a plus
Salary:
$26/hr - $28/hr.
Benefits:
What We Believe
We have a steadfast commitment to diversity with the goal that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Barrage Systems has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are essential to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and the world.
Equal Employment Opportunity Statement
Barrage Systems is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Barrage Systems is committed to providing veteran employment opportunities to our service men and women.
Barrage Systems is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Barrage Systems and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Barrage Systems and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Barrage Systems or an affiliated Barrage business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the Company’s legal duty to furnish information.
$26 - $28 per hour