barney's sweet Shop WFH Customer Service/Help desk Analyst Remote · Full time Company website

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Job Title: Remote Customer Support Representative

Job Type: Full-time

Location: Ashland City, TN

Salary Range: $23 to $38 per hour

Job Overview:

Barney's Sweet Shop is currently looking for a Remote Customer Support Representative to join our team. This position will involve providing top-notch customer service and technical assistance to our clients from the comfort of your own home. The ideal candidate will possess excellent communication skills, a strong technical background, and a genuine desire to assist others.

Responsibilities:

- Address customer inquiries and concerns through various channels such as phone, email, and chat in a prompt and courteous manner

- Troubleshoot technical issues and offer effective solutions to customers

- Escalate complex problems to the appropriate teams for resolution

- Maintain accurate records of customer interactions and transactions

- Collaborate with different departments to enhance the overall customer experience

- Stay informed about product updates and industry developments

Requirements:

- High school diploma or equivalent

- 2+ years of experience in customer service or help desk support

- Exceptional written and verbal communication abilities

- Proficiency in Microsoft Office and help desk software

- Capacity to work independently and collaboratively within a team

- Strong problem-solving skills and keen attention to detail

Barney's Sweet Shop is an equal opportunity employer that values diversity and does not discriminate against applicants based on race, color, religion, gender, nationality, age, disability, or any other protected status under federal, state, or local regulations. As part of our commitment to inclusivity, we do not inquire about criminal backgrounds during the recruitment process.

If you are enthusiastic about customer service and technology, we invite you to apply for the Remote Customer Support Representative role at Barney's Sweet Shop today!