Back Nine Golf Group Onboarding Success Manager Remote · Full time

Apply for Onboarding Success Manager

About Back Nine Golf Back Nine Golf is redefining the golf entertainment experience with a modern, tech-driven model that’s designed for fun, inclusivity, and scalability. Unlike traditional indoor golf or bar concepts, Back Nine offers a sleek, members-first atmosphere centered around top-of-the-line golf simulators, elevated design, and a premium social experience. Our concept blends private simulator bays, customizable gameplay, and a relaxed yet upscale environment—appealing to serious golfers, families, and social groups alike. It’s not just about golf; it’s about community, entertainment, and creating a space where everyone feels welcome. We’re in a rapid growth phase with a goal of 300 open locations by the end of this year. Our franchise model is built for scalability, offering franchisees a high-quality, well-supported entry into the booming golf and entertainment space. At Back Nine, we’re building something unique—and we’re looking for team members who are excited to grow with us as we expand nationwide.

Position Overview

This role blends traditional onboarding operations training with business coaching. As the primary contact for new franchisees from signed agreement through their first year of operations, you will ensure they are not only operationally ready, but also aligned for performance and growth. Using the Strategic Growth Coaching (SGC) framework, you will support franchisees in setting goals, measuring progress, and staying accountable to their business success.

Why Join Back Nine Golf?

● Be part of a fast-growing brand with advancement opportunities

● Take an active role in setting franchisees up for success beyond opening day

● Help shape and evolve a franchisee coaching culture from the ground up

● Work with passionate leaders and a supportive team who care deeply about brand and people success

●Competitive compensation of $60,000 - $70,000

Key Responsibilities

● Serve as the main point of contact for new franchisees throughout onboarding and their first year in business

●Manage the onboarding timeline and coordinate with internal teams (lease, build-out, training, etc.) to ensure timely execution

● Guide franchisees through operations training, software setup, and site readiness

●Facilitate HQ-based training sessions and onboarding meetings

● Proactively communicate to address roadblocks and problem-solve in real time

● Build strong, trust-based relationships with franchisees to encourage confidence and ownership

●Document and evolve onboarding and coaching procedures to improve the experience and outcomes

●Apply Strategic Growth Coaching principles to help franchisees:

• ○Set clear business goals
• ○Track performance through KPIs
• ○Maintain accountability through consistent check-ins

Qualifications

●2+ years of experience in franchise operations, onboarding,field coaching, or business advising

●Passionate about helping others grow and succeed

●Strong organizational and multitasking skills with a high level of attention to detail.

●Excellent communication and interpersonal skills to effectively train and support franchisees.

● Knowledge and experience coaching KPIs,financials, and local marketing principles is a strong asset

● Bachelor’s degree in Business, Operations, or related field preferred but not required

● Experience with CRM, project management tools, and training platforms is a plus.

● Able to travel 25-50% of the time

If you’re energized by the idea of launching and coaching franchisees to hit their growth goals, we’d love to hear from you. Apply today to help us grow the future of Back Nine Golf.