Avian and Exotic Animal Clinic Client Services Representative Indianapolis, IN · Part time Company website

Apply for Client Services Representative

The Avian and Exotic Animal Clinic is seeking highly motivated, compassionate and experienced individuals to join our practice! The clinic has been serving the Indianapolis area with Dr. Angela Lennox, Indiana's only board-certified exotic specialist, since 1992 and has since gained national and international recognition for its expertise with exotic species! We are an avian and exotic animal exclusive practice with 6 Veterinarians, 7 Registered Veterinary Technicians and 3 Vet Assistant/CSRs. We provide cutting-edge, high-quality medicine while educating owners on proper care and husbandry. We function as a specialty and referral hospital, seeing patients from neighboring states and some as far as Canada, performing highly technical surgeries and managing difficult medical cases. Our patients include small companion mammals such as rabbits, guinea pigs, and ferrets, various avian species, a wide variety of lizards, snakes, and amphibians, to much larger and exotic species like foxes, servals, and the occasional tiger, to name a few. We also see wildlife as a free public service and work closely with a network of licensed wildlife rehabilitators.

Our CSRs are the first interaction a client has with our practice and set the standard of care from the very beginning. They are the liaisons between our clients and our medical staff and are at the heart of that bond.

The ideal candidate for this position is outgoing, friendly, compassionate, and able to remain calm in stressful situations. Applicants should have a desire to help people and their pets, and the ability to talk owners through their pet's illness. As a dedicated member of the team, CSRs should be able to multi-task, navigate multiple platforms, and utilize updated technology. Our goal is to find a member of the team who would be a permanent addition to our unconventional and exciting family!

Required Qualifications:

• Experience with customer service and high-volume phone calls
• Tech savvy
• Multitasking and organizational skills
• Exceptional communication skills, verbal and written
• Collaborative team player
• Enthusiasm for learning
• Ability to maintain composure under difficult situations

Bonus Qualifications:

• Experience in a veterinary clinic capacity
• Knowledge of exotic species
• Basic veterinary medical terminology
• Positive and outgoing nature

Duties Include:

• Managing a large volume of phone calls and text messages
• Corresponding with clients via email
• Accurately documenting information in electronic medical records
• Scheduling appointments
• Checking clients in and out
• Reconciling daily transactions
• Collaborating with technical staff concerning client and patient needs
• Assisting inventory manager with accountability for retail items
• Managing client paperwork, submitting labs, misc. communications
• Other general duties such as filling prescriptions, transporting patients in/out of the clinic, housekeeping, and maintaining the visual appearance of our clinic

Benefits:

• Paid time off
• Parental leave
• 401K retirement plan with match
• Health, dental, vision, and life insurance
• Employee assistance program
• Provided uniform tops
• Continuing Education opportunities
• Discounted veterinary care