Avant Assessment Customer Success Specialist Eugene, OR · Remote · Full time

Apply for Customer Success Specialist

Available to work: Central/Eastern Time

Compensation: Commensurate with experience 

About Avant

Avant Assessment is dedicated to language proficiency solutions that help create a brighter future through the magic of language. We believe people are connected through language, and cultural identity is preserved and honored through proficiency. Avant provides solutions for the entire proficiency cycle, including placement and proficiency assessments offered in more than 40 languages, training, and data analysis with the goal of helping learners achieve credentials and true demonstrations of their skills. Avant Assessment is proud to be an equal opportunity employer. Here is what you can look forward to in this position:

About the role

The Customer Success Specialist collaborates closely with Account Managers, aiding their sales initiatives and ensuring optimal client satisfaction. This role involves liaising with both current and prospective customers, managing online orders, and ensuring order fulfillment. Reporting directly to the Customer Success Manager, the Customer Success Specialist plays a pivotal role in delivering a seamless and exceptional customer experience.

Responsibilities

• Work collaboratively within a cross-functional team and communicate effectively with internal and external partners
• Communicate with customers via phone and email
• Input relevant sales, order processing, and other data into the CRM database (Salesforce)
• Assist in maintaining Salesforce Data Hygiene
• Assist Account Managers with processing sales and order logistics
• Process orders related to individual test takers
• Develop a detailed understanding of Avant’s language assessment and training products
• Assist in ensuring successful onboarding of new clients and successful test implementations of new and existing clients
• Seamlessly integrate clients with optional Single Sign On Tools
• Manage the Avant Online Store
• Write and edit internal documents as needed
• Assist Global Seal of Biliteracy Team with the test setup for Individual Test Takers

Skills Requirements

• Excellent organizational and time management skills
• Customer service skills
• Quick learner
• Problem Solver/Self Sufficient 
• Excellent oral and written communication skills
• Strong attention to detail
• Collaborative team-oriented approach
• Google Suite & MS Office 
• Familiarity with remote work tools such as Zoom, Slack, etc.
• CRM Knowledge (Salesforce, etc.), a plus
• Interest in Language learning, a plus
• A 4-year college degree is preferred but not required