AV-WORX Service Coordinator West Palm Beach, FL · Remote · Full time

Job description

Are you looking to join a great company with a fun culture? Come to work with one of the most advanced Commercial Audio Visual technology companies in the industry.

Job Description:

The ideal candidate should have a background in a fast-paced environment including experience with multi-line phones, and computers. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company. You will be surrounded by a team of professionals who service and support commercial audio-visual systems.

Job details:

• Act as the single point of contact to the customer and our technical team for projects and services.
• Strong computer skills including Microsoft Outlook, TEAMS, Excel, and ConnectWise.
• Make decisions for service requests as they arrive by phone and email.
• Schedule internal meetings and service resources using AV-WORX customer relationship management software.
• Communication with customers and employees will be a key responsibility of this position and the candidate must be able to demonstrate great communication skills.
• Constant focus on customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team environment and communicate effectively.
• Escalate service requests to the appropriate resources
• Follow company procedures and processes.
• Enter all work as service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required:

• Basic computer and operating system knowledge.
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
• Three-way communication is a requirement.

Educational/Vocational/Previous Experience Recommendations:

• ConnectWise knowledge preferred.
• High School Diploma Required
• BS/BA preferred or related work experience
• Computer competent
• 2 years of dispatching and customer service experience preferred.
• Experience working in the Audio Video Industry.

Benefits:

• Competitive salary based on experience and qualifications.
• Health, vision, life, 401k matching, and dental benefits.
• Performance-based incentives.
• Annual Bonus (based on performance).
• Full on-the-job training & support.
• Fun working environment and culture.
• Great opportunity for advancement.
• Mobile Phone and laptop will be provided.

Fun working environment with extracurricular activities onsite including a pool table and a putting green. Management frequently encourages having fun. The culture we support is not all about work but fun too.I

If you like technology and a fun working environment, then we encourage you to apply for this position.

** This position is located in West Palm Beach, Florida. The working hours are from 8:30 am to 5:30 pm, Monday - Friday.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.