Auxi Solutions Tech Team Lead Kalispell, MT · Full time

You'll be responsible to lead the tech team, solve problems and help others.

Description

Auxi Solutions serves people by improving their lives through the effective use of technology.


As the Tech Team Lead, you’ll maximize the team by actively encouraging them and holding them accountable. We interact with people daily and your proactive communication with the team members and clients will be crucial. You will need to lead, but also have a desire to serve those around you. No job will be small for you to step up and accomplish. 


What Winning Looks Like:

  • Communicates proactively with their team
  • Supports technical issues involving Microsoft’s core cloud business applications and operating systems
  • Offers advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Manages the RMM system, notifications, and alerts and responding accordingly through service tickets
  • Properly documents in HaloPSA, OneNote, Hudu and Keeper
  • Provides oversight of tech team and looks for ways to improve
  • Is sought after by teammates and others across the team for ideas, feedback, and thoughts on bettering their work
  • Leads “jump start” morning meetings to plan the day


Skills Needed to Win:

  • Three or more years of experience in a relevant field
  • Certifications (useful, but not necessarily required)
  • Interpersonal skills such as telephone and communication skills, active listening, and customer care
  • Ability to diagnose technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide assistance to our clients
  • Self-motivation with the ability to work in a fast-moving environment
  • System Administration for local and cloud environments
  • Microsoft 365 experience and understanding
  • Microsoft Azure experience and understanding
  • Experience in configuring firewalls and various network devices with NAT, Port Forwarding, and network security protocols
  • Experience in deploying networks with various wireless, switching and other networking products, creating segregated networks and access control
  • Experience in managing Active Directory Domain Services, Azure Active Directory Domain Services, and on-prem domain systems


We see a world where technology can be used to increase real personal connections, not replace them.

Benefits:

  • PTO
  • Simple IRA
  • Paid Holidays

Schedule:

  • 8am to 5pm Mon-Fri

Experience:

  • IT Support: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)

Work Location:

  • In office in Kalispell, Montana (NOTE: This is not a remote position.)



Salary

$25 - $35 per hour