Audacy, Inc USA Live Chat/Customer Service Representative-Remote (Work from Home) Philadelphia, PA · Remote · Full time

Apply for Live Chat/Customer Service Representative-Remote (Work from Home)

As a Live Chat/Customer Service Representative, you will be responsible for providing outstanding service and support to our customers via live chat. You’ll help troubleshoot issues, answer questions, and ensure that customers have a positive experience with our products or services.

Key Responsibilities:

• Respond to customer inquiries and resolve issues through live chat, email, and phone as needed.
• Provide prompt, clear, and courteous assistance on a wide range of customer service issues, including product information, account management, and troubleshooting.
• Maintain a positive and empathetic demeanor with customers, ensuring their satisfaction.
• Accurately document and track customer interactions using our customer service platform.
• Work closely with the support team to escalate complex issues and follow up with customers to ensure resolution.
• Provide product recommendations and support to drive customer engagement.
• Follow established processes and procedures to ensure consistency in service delivery.
• Stay up-to-date on product knowledge and customer service best practices.

Required Qualifications:

• 1+ years of experience in a customer service or support role, preferably in a live chat environment.
• Excellent written communication skills with a friendly and professional tone.
• Strong problem-solving abilities and the ability to think critically in high-pressure situations.
• Ability to multitask and manage multiple chats simultaneously.
• Comfortable using live chat software, CRM systems, and other customer service tools.
• A high level of patience, empathy, and attentiveness to customer needs.
• Basic technical knowledge to assist with product-related issues.

Preferred Qualifications:

• Experience with live chat platforms (e.g., Zendesk, Intercom, Freshchat).
• Previous remote work experience.
• Familiarity with e-commerce platforms and order management systems.
• Bilingual (English/Spanish) is a plus.

Benefits:

• Fully Remote Work: Enjoy the flexibility of working from home.
• Flexible Hours: Set a schedule that works for you.
• Competitive Compensation: Competitive pay, with the potential for bonuses based on performance.
• Professional Development: Training and growth opportunities in customer service and product knowledge.
• Health & Wellness Benefits: Access to health benefits (if applicable) and employee perks.