As a Work From Home Technical Support Agent, you will be responsible for assisting customers with technical issues they may encounter while using our products or services.
At Audacy Inc., we are dedicated to providing top-notch customer service and technical support to our clients. We are currently looking for motivated individuals to join our team as Work From Home Technical Support Agents - both full-time and part-time positions available. This role is based in New York, NY, but you will have the flexibility to work remotely from the comfort of your own home.
**Job Overview:**
As a Work From Home Technical Support Agent, you will be responsible for assisting customers with technical issues they may encounter while using our products or services. You will troubleshoot problems, provide solutions, and ensure a seamless customer experience. This role requires excellent communication skills, attention to detail, and a passion for helping others.
**Responsibilities:**
- Provide technical support to customers via phone, email, or chat
- Troubleshoot hardware and software issues
- Document and track customer interactions
- Escalate complex issues to the appropriate team members
- Stay up-to-date on product knowledge and industry trends
**Requirements:**
- High school diploma or equivalent
- Previous experience in a customer service or technical support role
- Strong communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other relevant software
- Reliable internet connection and home office setup
Salary Range: $23 to $31 per hour
**Please note:** Audacy Inc. is an equal opportunity employer and does not inquire about criminal backgrounds during the hiring process.
If you are passionate about technology and helping others, we want to hear from you! Join our team and make a difference in the lives of our customers every day. Apply now to become a Work From Home Technical Support Agent at Audacy Inc.
$23 - $31 per hour