We are seeking a Live Chat Specialist/Virtual Assistant/Remote Technical Support Agent at Audacy Inc., you will be responsible for providing exceptional customer service and support through chat interactions.
**Job Overview:**
As a Live Chat Specialist/Virtual Assistant/Remote Technical Support Agent at Audacy Inc., you will be responsible for providing exceptional customer service and support through chat interactions. This role is perfect for individuals who are tech-savvy, detail-oriented, and excel in communication.
**Responsibilities:**
- Engage with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner
- Utilize resources and knowledge base to provide accurate information and solutions to customers
- Document customer interactions and follow up as needed to ensure customer satisfaction
- Collaborate with team members to continuously improve processes and enhance the customer experience
**Requirements:**
- Proven experience in customer service or technical support role
- Excellent written communication skills with a strong attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Tech-savvy with proficiency in using chat platforms and other digital tools
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
Please note: Audacy Inc. is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding non-discrimination. We do not inquire about criminal backgrounds as part of our hiring process.
If you are passionate about providing top-notch customer service and thrive in a remote work environment, we encourage you to apply. The salary range for this position is $37.00 to $53.00 per hour, depending on experience and qualifications. Join us in shaping the future of customer support at Audacy Inc.!
$37 - $53 per hour