This is a full-time remote position that offers the flexibility of working from home. If you are passionate about helping others and have strong communication skills, we want to hear from you.
**Job Title: Live Chat Agent/Call Center Customer Service Representative - Remote Work From Home**
**Job Overview:**
As a Live Chat Agent/Call Center Customer Service Representative, you will be responsible for providing excellent customer service to our clients through live chat and phone interactions. This is a full-time remote position that offers the flexibility of working from home. If you are passionate about helping others and have strong communication skills, we want to hear from you.
**Responsibilities:**
- Respond to customer inquiries and issues promptly and professionally via live chat and phone
- Assist customers with product information, account inquiries, and issue resolution
- Document all customer interactions accurately and timely in our system
- Collaborate with team members to ensure customer satisfaction and resolution of issues
- Meet and exceed performance goals related to customer service metrics
**Requirements:**
- Minimum of 2 years of customer service experience, preferably in a call center or live chat environment
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- High school diploma or equivalent required; college degree preferred
*Note: Audacy Inc. adheres to Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.*
If you are ready to join a dynamic team and make a positive impact on our customers' experience, apply now for the Live Chat Agent/Call Center Customer Service Representative position with Audacy Inc. in Philadelphia, PA.
$26 - $36 per hour